What are the responsibilities and job description for the Passenger Service Agent position at Worldwide Flight Services (WFS)?
Company Description
Worldwide Flight Services (WFS), a SATS company, is a global leader in air cargo logistics and ground handling services, with a presence in over 227 stations across 27 countries. Employing more than 50,000 professionals worldwide, WFS delivers premium solutions in cargo handling, baggage processing, ramp services, and passenger services, including VIP assistance. With over 40 years of experience, WFS is committed to providing exceptional service while maintaining industry-leading safety and security standards. The company’s extensive global network and expertise effectively address the challenges of fast-moving and complex airport operations.
Role Description
This part-time, on-site Passenger Service Agent role at WFS is based in Ewing, NJ. The Passenger Service Agent will handle a variety of tasks including assisting passengers with check-in processes, providing excellent customer service, and ensuring a smooth boarding process. Responsibilities include facilitating flight operations, addressing passenger inquiries, and resolving service issues while upholding the highest standards of hospitality and professionalism.
Qualifications
- Experience in Passenger Services and assisting during flight operations
- Proficiency in Check-in processes and related procedures
- Strong Customer Service and Communication skills
- Ability to work within a fast-paced, dynamic environment
- Flexibility to work various shifts, including weekends and holidays
- Previous experience in aviation or airport operations is a plus
- High school diploma or equivalent; additional certifications in customer service or aviation preferred