What are the responsibilities and job description for the Agent Airport Operations position at Worldwide Flight Services, Inc.?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
An Agent in Airport Operations oversees inbound and outbound flight activity, updates schedules, and manages gate assignments to ensure smooth airport operations. Responsibilities include preparing reports on arrivals and departures, coordinating with departments for emergencies, and maintaining records of flights and services performed. The role also involves monitoring security by observing staff and visitors, reporting any breaches, and complying with WFS security protocols. Additional tasks may include customer billing and responding to special requests like wheelchair assistance.
Responsibilities
- Monitor inbound and outbound flight activity, including computer data input and manual revisions
- Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes
- Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
- Manage gate control and assign gates for charter flights
- Notify Sky Caps for requests such as wheelchairs
- Prepare and collect data via two-way radios and other means
- Update schedules as needed to meet aircraft requirements
- Maintain records of aircraft, flights serviced, and services performed
- Monitor computers, phone calls, and surveillance cameras
- Complete customer billing documents when necessary
- Comply with WFS site security procedures for warehouse and other operations
- Observe WFS staff, security contractors, and visitors’ activities
- Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program
Minimum Requirements
- HS Diploma, GED or Equivalent.
- Above average interpersonal and communication skills.
- Must be able to work under pressure.
- Must be able to work alone, and use independent judgement.
- Capable of handling multiple tasks simultaneously.
- Ability to read, write, fluently speak and understand the English language.
Preferred Skills
- Must be able to concentrate on detail.
- Ability to learn PC applications and apply knowledge.
- Write legibly in order to complete forms and paperwork as required.
- Familiarity with personal computer software helpful.
- Reports to work on a regular and timely basis.
Physical Requirements/Working Conditions
- Ability to lift up to 35 lbs.
- Ability to sit for prolonged period.
- Ability to stand and walk for long periods of time.
- Ability to work in stressful working conditions and under pressure.
- Ability to work in seasonal and adverse weather conditions for extended periods of time.
- Ability to work rotating shift including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
