What are the responsibilities and job description for the Service Manager position at Worldwide Equipment, Inc.?
Company Description Worldwide Equipment, Inc. is a long-established trucking industry leader, operating since 1967 with a strong regional presence across seven states. The company runs 22 full-service dealerships, 5 parts stores, 16 leasing locations, a full-service detail shop, and a fabrication facility. Locations in Kentucky, Tennessee, Virginia, West Virginia, Ohio, South Carolina, and Georgia are strategically situated near major interstates to serve customers on the road. Worldwide Equipment is focused on supporting transportation professionals with reliable service, parts, and equipment solutions that keep fleets moving. The organization continues to grow and innovate, offering career opportunities in a stable and dynamic industry.
Role Description The Service Manager is responsible for overseeing daily operations of the service department at the Spartanburg, SC location in an on-site, full-time capacity. This role includes managing service staff, scheduling and prioritizing repair work, and ensuring that all maintenance and repair activities are completed safely, efficiently, and to quality standards. The Service Manager coordinates with customers to understand service needs, provides estimates, and communicates status updates, while fostering strong relationships and customer satisfaction. Additional responsibilities include monitoring workflow, managing shop resources, supporting warranty and vendor processes, and ensuring compliance with company policies and safety regulations. The role also involves training and mentoring team members, tracking key performance indicators, and collaborating with other departments to optimize overall dealership performance.
Qualifications
- Experience in service department or shop management, including supervising technicians and coordinating repair and maintenance activities.
- Strong customer service and communication skills to build trust, resolve concerns, and clearly explain service work and timelines.
- Ability to manage schedules, prioritize tasks, and use service management or dealership software to track work orders and performance.
- Knowledge of truck or heavy equipment systems, diagnostics, and repair processes, or relevant mechanical/technical background.
- Commitment to safety, quality standards, and regulatory compliance in a service or shop environment.
- Demonstrated leadership skills, including team coaching, conflict resolution, and performance management.
- High school diploma or equivalent; post-secondary technical training or certifications in automotive or diesel technology are a plus.
- Previous experience in the trucking or transportation industry and familiarity with warranty procedures and vendor coordination preferred.