B2B Collections Representative - Bilingual (Spanish)

Position Summary

We are seeking a detail-oriented and results-driven Spanish-speaking Collections Representative to join our growing team. In this role, you will own daily collection activity across an assigned B2B customer portfolio—monitoring aging, resolving disputes and deductions, reconciling past-due balances, and managing credit holds and order releases in line with company policy. The ideal candidate combines strong negotiation and customer-service skills with sound business judgment and the ability to manage multiple priorities in a fast-paced, team-oriented environment.

Essential Duties & Responsibilities

• Monitor daily aging reports and follow through on collections to ensure delinquent accounts are worked by priority, in a timely manner, and properly notated.
• Develop and maintain positive working relationships with all customers within the assigned A/R portfolio.
• Reconcile past-due balances and communicate clearly and concisely with customers, sales staff, and management to resolve disputed balances.
• Resolve disputed and unapplied items on customer accounts.
• Work with internal and external customers to clear open accounts receivable balances.
• Make recommendations for setting up customer payment plans, placing accounts on hold, and referring accounts to third-party collections and bad debt.
• Review credit holds and release orders per company policy guidelines.
• Organize and interpret data, communicating analytic results and recommendations effectively.
• Manage multiple tasks simultaneously to completion with sound business judgment.
• Work effectively in a team-supportive environment.
• Comply with all established policies and procedures.
• Complete special projects and other collection-related duties as assigned by management.

Qualifications

Education and/or Experience

• Associate's degree in a Business-related field preferred, or equivalent experience in lieu of a degree.
• Fluent in English and Spanish
• 2 years of experience in an Accounts Receivable, customer-facing role.
• Effective collections, issue-resolution, deduction-management, and negotiation skills.
• Understanding of basic accounting and bookkeeping procedures.
• Working knowledge of the AS400 system.
• Knowledge of transactional processes and systems.

Skills & Competencies

• Strong analytical and investigative skills with a collaborative attitude.
• Proven ability to work both independently and as part of a team.
• Excellent verbal and written communication, with the ability to interact professionally and effectively with all levels of internal and external stakeholders.
• Ability to define problems, identify solutions, and follow through to completion.
• Strong decision-making skills with attention to detail and a results-oriented mindset.
• Excellent customer-service skills.

Work Schedule

The regular workweek is 40 hours. Requirements of the position may warrant extended work hours, and the associate must be available to work some Saturdays on occasion.

What We Offer

• Competitive compensation
• Comprehensive benefits package (medical, dental, vision)
• Paid time off and holidays
• 401(k) with company match
• Opportunities for growth and professional development
• A collaborative, team-oriented work environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.