What are the responsibilities and job description for the RAN Wireless SME (Tech Sales Support) position at WorldLink US?
TITLE: RAN Wireless SME (Tech Sales Support)
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlinklabs.ai/ .
WHO we’re looking for:
We are looking for a RAN Wireless SME (Tech Sales Support) to join our team.
Role and Responsibilities:
- Responsible for development of product requirements, feature requirements, systems and performance analysis, conduct deep-dive customer sessions, new technology introduction of virtualized networks.
- Responsible for analyzing the customer requirements, converting them into system requirements and capturing of detail design for the development team.
- Aid in product & feature performance analysis, evaluation of new product & SW releases
- Perform detailed analysis of 4G/5G Wireless Call Protocols. Responsible for analyzing and troubleshooting the issues, especially issues found during testing of Chipset IODT from Lab and Field.
- Provides expert technical support in the pre-sales process and creates compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.
- Translates and communicates complex technical design considerations between the sales team and carriers’ network business.
- Educate our customers on new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan.
- Works closely with various support organizations, logistics, and cross-functional teams across organization and HQ to achieve successful new product roll-outs and developments.
Required Experience and Education:
- 12 years of industry experience in wireless is required.
- Bachelor’s Degree in EE/CS; Advanced degree is beneficial.
- Strong knowledge in 5G and 4G air interface and call processing technologies and network architecture specifically focused on Radio Access Network.
- Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable.
- Should have understanding on 5G concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR inter working & co-existence, 5G Numerologies etc.
- Experience with ongoing 3GPP Rel-15/16 activities is beneficial.
- Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC and PDCP layers.
- Experience with test tools such as XCAL, QXDM, Wireshark, Channel Emulator.
- Understanding of 3GPP systems: Core and RAN networks.
- Experience with SW development is beneficial.
- Understanding of HW as well as SW architecture.