Bilingual Pet Relocation Counselor (Project Manager) - Spanish, English

Would you like to make a meaningful difference in the lives of pet owners around the world while using your outstanding customer service and project management skills? We invite you to apply to be a Bilingual Pet Relocation Counselor (project manager) at our company, WorldCare Pet Transport, in Darien, CT.

We specialize in the transport of pets domestically and internationally for customers being relocated around the world. We set the gold standard in compassionate pet relocation and are the company most trusted by the Fortune 500 firms to reunite families with their beloved pets anywhere in the world.

Our company offers a rewarding and challenging opportunity to join our team as a BILINGUAL PET RELOCATION COUNSELOR in our customer service department. This is an IN-OFFICE position (not hybrid or remote). Bring your account, client relationship, and project management skills to a company that plans the movement of pets around the world so that families who are transitioning to a new home (or country) may do so with their cherished pet.

We are seeking candidates who are fully fluent in English and Spanish as you will be serving customers in the Latin American markets.

This is classified as a salaried, exempt position (not hourly).

What We Are Looking For:

An avid pet enthusiast preferably located in lower Fairfield County who can serve in our customer service department as a Bilingual (English & fully fluent Spanish) Pet Relocation Counselor. In this position you will coordinate the extensive customer communications and logistics involved with transporting pets. You must be highly organized, have exceptional verbal and written communication skills, and be comfortable managing highly detailed projects and the concerns of pet owners. In this customer service role, your responsibilities will be:

* To manage the moves of pets domestically and internationally while delivering the highest level of service to our customers throughout their pet's move. You will guide customers through the process of pet relocation as their primary contact while you coordinate the extensive planning details of pet relocation.

* To develop the project timelines for each pet move understanding country and pet specific regulations and requirements.

* To work with our internal departments and external partners on travel logistics, ensuring all travel arrangements are accurate and timely, including related research, flight or ground transportation, documents, origin and destination agent coordination, boarding and quarantine as needed.

* Related administrative tasks include maintaining records fully in our customer relationship management system, interfacing with our partners, answering inquiries by phone/fax and email correspondence, and other assignments.

You will possess:

• 2-5 years of account or project management (or complex, relationship-oriented customer service) experience in a fast-paced, dynamic and team-oriented environment
• Full fluency in English and Spanish
• Customer-centric personality - friendly, helpful, professional . Must have exceptional conversational skills, be very polished and poised when dealing with customers throughout the world
• Able to perform well in time-sensitive situations observing all deadlines
• Superior time management and organizational skills are a must in order to manage a large volume of pet moves particularly in the busiest months while demonstrating meticulous attention to detail.
• Be able to work outside of normal business hours as needed. Please note that our customers are situated in different international time zones requiring some work to extend beyond our normal office hours which are Monday through Friday from 8:30a-5p.
• Data entry/ keyboarding speed of at 55 WPM with high degree of accuracy
• Bachelor's degree from an accredited college required - various majors considered
• Passion for pets vital!

We offer a salary/benefits of $63,000 - $65,000 annually with opportunity for growth!

This is an in-office position (not hybrid or remote).

Benefits We Offer:

• Individual Health Insurance
• Bonus
• Company sponsored IRA
• PTO
• Casual work environment

WorldCare is within walking distance to the Darien train station.

PLEASE NOTE: Please do not call or visit our offices with regard to your application.

We do review resumes on Indeed although that may take some time. We will only respond to applications when further information is requested. If you have questions, please send them by email via Indeed rather than calling the office.

We thank you in advance for your cooperation.

Job Type: Full-time

Job Type: Full-time

Pay: $63,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Darien, CT 06820 (Required)

Work Location: In person

Salary : $63,000 - $65,000