What are the responsibilities and job description for the Digital Product Manager - ATC (Advanced Technology Center) position at World Wide Technology?
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
A Brief Overview
The Product Manager for the Advanced Technology Center (ATC) owns the digital product experience that helps customers discover, access, and engage with ATC labs, services, and learning experiences. This role partners closely with engineering, design, operations, lab teams, and go-to-market stakeholders to deliver a cohesive, high-quality experience across the ATC portal and integrated platform touchpoints.
The Product Manager balances end-user needs (engineers, technical decision makers, and account teams), operational realities, and business objectives to prioritize and guide delivery of the ATC roadmap. Roadmap decisions are informed by data and analytics, client feedback and research, and competitive/market insights - ensuring we invest in the highest-impact capabilities that improve engagement, scalability, and measurable customer outcomes.
Bonus: Experience building or managing digital lab environments, lab operations tooling, or learning platforms (LMS/LXP) is highly valued.
Job Responsibilities:
Qualifications:
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $94,800-$118,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and
If you have any questions or concerns about this posting, please email taposting@wwt.com.
Equal Opportunity Employer
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
A Brief Overview
The Product Manager for the Advanced Technology Center (ATC) owns the digital product experience that helps customers discover, access, and engage with ATC labs, services, and learning experiences. This role partners closely with engineering, design, operations, lab teams, and go-to-market stakeholders to deliver a cohesive, high-quality experience across the ATC portal and integrated platform touchpoints.
The Product Manager balances end-user needs (engineers, technical decision makers, and account teams), operational realities, and business objectives to prioritize and guide delivery of the ATC roadmap. Roadmap decisions are informed by data and analytics, client feedback and research, and competitive/market insights - ensuring we invest in the highest-impact capabilities that improve engagement, scalability, and measurable customer outcomes.
Bonus: Experience building or managing digital lab environments, lab operations tooling, or learning platforms (LMS/LXP) is highly valued.
Job Responsibilities:
- Owns and evolves the ATC digital roadmap (portal connected experiences), ensuring alignment to business strategy, customer outcomes, and platform standards.
- Partners with engineering and design to define product requirements, user stories, and acceptance criteria that support ATC discovery and engagement (labs, services, PoCs, workshops, demos, cyber range, etc.).
- Collaborates with ATC operations and lab teams to translate real-world ATC workflows into scalable digital experiences.
- Defines end-to-end user journeys across key moments: discovery, service selection, intake/qualification, scheduling, engagement, follow-up, and measurement.
- Leads customer research (interviews, feedback loops, usability testing) and competitive/market analysis to inform prioritization and product decisions.
- Partners with marketing, enablement, and sales stakeholders to support positioning, launches, adoption motions, and clear internal/external communication of what’s new.
- Owns product performance and success metrics (adoption, engagement, conversion, satisfaction, operational efficiency) and recommends enhancements based on data
Qualifications:
- Bachelor’s Degree required. Preference for candidates with a technical education background aligned to lab environments, digital learning platforms, cybersecurity, networking, cloud, or infrastructure technologies. Relevant certifications or equivalent experience are a plus.
- 4-6 years of experience in product management, business analysis, or technology delivery for customer-facing digital platforms
- Demonstrated experience working with technical products and audiences (engineers, architects, practitioners) in areas such as cybersecurity, networking, cloud, infrastructure, or enterprise platforms
- Experience with digital learning platforms (LMS/LXP), technical enablement content, hands-on training experiences, or learning journey design is a plus
- Experience partnering closely with engineering, architecture, and operational teams to translate technical capabilities into scalable, usable digital experiences
- 1-2 years in a leadership or team coordination capacity preferred (informal leadership acceptable)
- Strong collaboration skills; able to align stakeholders across product, engineering, design, operations, and go-to-market teams
- Ability to translate complex technical concepts (labs, services, environments) into clear product requirements and user experiences
- Strong analytical skills; comfortable using data to define success metrics and guide prioritization
- Familiarity with Agile development practices and delivering iteratively in a multi-workstream environment
- Customer-obsessed mindset with strong storytelling and executive-ready communication
- Bonus: experience with learning content strategy, lab capacity management, scheduling systems, or service catalog design
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $94,800-$118,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and
- Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
If you have any questions or concerns about this posting, please email taposting@wwt.com.
Equal Opportunity Employer
Salary : $94,800 - $118,500