Business Operations Lead

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.

The Business Operations Lead drives the execution of multiple business operations initiatives aimed at improving organizational effectiveness, employee engagement and overall organizational performance. This role involves extensive collaboration with cross-functional teams, working closely with stakeholders to assess needs, design solutions and drive change throughout the organization. Responsibilities include setting strategic priorities, managing project timelines, and collaborating with stakeholders to ensure successful implementation of improvements and innovative solutions.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

• Manage a portfolio of small to medium-sized projects and initiatives, prioritizing resources and ensuring alignment with organizational goals and objectives.
• Partner with leadership and key stakeholders to assess organizational needs, develop solutions, and drive change and transformation.
• Conduct needs assessments, stakeholder interviews, and data analysis to identify organizational priorities and opportunities.
• Conduct root cause analysis and implement corrective actions.
• Communicate findings and recommendations to senior management and stakeholders in a clear and concise manner.
• Collaborate with cross-functional teams, including HR, Finance & Accounting, management, and other key stakeholders to support the implementation of organizational initiatives.
• Coach and mentor junior team members, providing guidance and support to enhance their skills and capabilities.
• Monitor trends and best practices and make recommendations for innovative approaches and interventions.
• Leads writing and editing efforts for complex or sensitive team communications.
• Develops and maintains standards, styles, and best practices for content and communications.
• Oversees Initiative Tracking and reporting tools, ensuring accuracy and usability.
• Partners with leadership to align communication and events strategy with team goals
• Coaches junior team members on tools, communication techniques, and brand standards.
• Proactively identifies and implements efficiency improvements that impact team trust and productivity.
• Manages large-scale internal events and recognition programs with minimal supervision.
  
  

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Qualifications

• 5-7 years of experience in a related field (e.g., HR, communications, change management, organizational development,
• business administration)
• Experienced in developing and scaling enablement programs, including training materials, workshops, and best practices that support responsible and effective adoption, experience with AI is a plus!
• Strong communication skills with a demonstrated ability to educate, influence, and engage stakeholders.
• Strong leadership and project management skills.
• Ability to prioritize and delegate tasks effectively.
• Excellent stakeholder management and collaboration abilities.
  
  

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $94,400.00 to $141,600.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
  
  

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.