Domain Architect, ServiceNow

QUALIFICATIONS:

• 5 years of experienceconsulting/architectingESMsolutions, with a focus on ServiceNow,for large,enterprise customersand/or;
• 3-5yearsof architectural and/or developmentsupport of aninternal ServiceNowinstance
• CurrentServiceNow Certified Implementation Specialist
• Exceptional communication skills (written, verbal, and presentation), especially in presenting to an executiveaudience
• Passion for identifyingandcultivatingnewbusinessopportunities
• Solid understanding of processesmodellingand how technology canenable and improveprocesses
• Ability to work independently and in a team environment to produce outstandingresults
• Superior organizational, conflict resolution,and time management skills
• Self-Motivated to maintain up-to-date knowledge ofnewtechnologies

Specific Technology Skills:

• 5 years'experiencedeveloping on the ServiceNowplatform
• Building workflows and writing automated scripts in at least 2 ServiceNow application areas (e.g.ITSM, ITOM, ITAM,ITBM,IRM)
• 5 years'experiencesupporting andadministering the ServiceNowplatform
• 3 years'JavaScriptexperience
• Working knowledge of Agiledevelopment and delivery methods
• Implementation and deployment of ServiceNowmodules, with an emphasison those notedin the 'Primary Responsibilities' areaabove
• Base understanding or experience in the EnterpriseServiceManagementmarketplace such as Cherwell, BMC,Zendesk,Ivanti, HPE, and similar
• Strong working knowledge of ITIL concepts; ITIL v3 or v4 Certified a plus

Want to learn more about Infrastructure Services? Check us out on our platform:WWT Infrastructure Services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT - it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled

Preferred locations: AL, AZ, AR, CA, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed nearly $14.5 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eleventh consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a ServiceNow Domain Architect to join our Transformational Architect team within Infrastructure Services (IS).

Why should you join the Transformational Architect team?

As a Domain Architect, you will be working on exciting infrastructure driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year.From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.

What will you be doing?

You will be a part of a growing ServiceNow professional services division whoseprimarygoalis todeliverprofessionalservicesengagementsworking on and in Enterprise Service Management (ESM) business at WWT. This position will lead new customer initiatives with a focus on architecture and design in support of customer objectives, module implementations,customenhancements, andadvisory activities. Youwillalsobe responsible for executive business presentations, technical collateral, and customer updates alongthephasesof implementation.

RESPONSIBILITIES

• Provide critical subject matter expertisein theServiceNow platform, with specific focus on the followingplatformareas:
• IT Service Management(ITSM)
• IT Operations Management(ITOM)
• IT Asset Management(ITAM)
• IntegrationHub and otherRESTfulintegrations
• On-platform application development, including AppEngine
• Documentation of design, system builds, configurations, and support proceduresabsolutely essential
• Clearly articulate strategic business value, outside of technology, and present ideas to a client concisely
• Present passionate, persuasive, strategic, and technically competent subject matter expertise to our clients and vendors, supporting existing opportunities through value-add ServiceNow integrations
• Collaborate with adjacent services teams to enhance the overall services offering in support ofbroader automation andorchestrationinitiatives
• Build and create integrations between ServiceNow and other third-party applications and infrastructure in our Advanced Technology Center
• Educate and enable our field organization on offerings, allowing them tocorrectlyidentify, size/scope, sell, anddeliveropportunities and solutions
• Embrace and StrengthenWWT'sculture through our Core Values:
• Trust
• Humility
• Embrace Change
• Passion
• Attitude
• Team Player
• Honesty
• Additional Responsibilities
• Develop and deliver new briefings, workshops, assessments, training as foundational offerings to engage our customers in new pursuits
• Foster and develop partnerships and relationships that supportWWT'sGTM strategy aroundESO/ESM
• Build and support marketing and digital platform initiatives
• Develop and maintain documentation related to service rigor
• Level-Of-Effort templates
• Statement-Of-Work Templates
• Work-Breakdown-Structures
• Project Plans
• Hand-off Documentation

Between 25-50% travel.When you are not traveling, you are working remote