What are the responsibilities and job description for the Assoc Warehouse Tech Analyst (Edwardsville, IL) position at World Wide Technology Holding, LLC?
QUALIFICATIONS:
- A minimum of 2 years' progressive experience in a related field
- Experience in a warehouse/logistics technology environment preferred, specifically in troubleshooting warehouse hardware
- Experience in a customer-facing and customer-focused role
- Experience with PPME or other printer management tools (preferred)
- Bachelors degree in Information Technology or related field (preferred)
Location: Edwardsville, IL
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $47,200.00 to $59,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email taposting@wwt.com.
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Qualifications:
This is a full-time direct hire position. We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role.
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
Support of all end user-facing IT warehouse equipment (i.e., handheld devices, label printers, time clocks, etc.), in addition to LCM of all printers. Partners with end users to develop innovative solutions regarding new technologies to support the various business sectors, including deployment, break/fix and regular maintenance.
RESPONSIBILITIES:
- Assist with delivery of business-critical break/fix of all warehouse technology (i.e., printers, handhelds, etc.)
- Accurately document interactions, incidents, requests, and problems
- Analyze customer-specific needs/issues; assist in deploying solutions
- IT warehouse asset management (i.e., inventory, deployment, tracking, disposal, etc.)
- Life cycle management for new hardware models, upgrades, etc.
- Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
- Document resolutions and update self-help and knowledge bases
- Grow general knowledge of supported products, increasing ability to resolve requests on first contact
- Understanding of service level agreements (SLAs) for the customer
- Manage warehouse IT equipment via tools such as Zebra Printer Profile Manager Enterprise (PPME) and Workspace One
- Assist with investigating and troubleshooting system administration issues relating to Velocity, Android OS, and various other network support issues.
- Provide support to maintain & deliver system updates to fleet of end-user facing hardware (i.e., OS updates, build configurations, patches, etc.)
- Provide assistance in collaborating with key stakeholders within the business to manage project requirements and timelines, as well as help guide internal project management responsibilities.
Salary : $47,200 - $59,000