What are the responsibilities and job description for the Hydraulic Service Technician position at World Wide Hose and Supply?
Hydraulic Service Technician
Position Summary
World Wide Hose and Supply is seeking a motivated, mechanically inclined Hydraulic Service Technician to join our growing team. This position involves diagnosing, repairing, rebuilding, testing, and installing hydraulic and pneumatic components for customers in the construction, agricultural, industrial, transportation, and heavy equipment industries.
The ideal candidate has strong mechanical aptitude, excellent troubleshooting skills, attention to detail, and takes pride in delivering quality workmanship with exceptional customer service.
Essential Duties and Responsibilities
- Diagnose hydraulic system failures and determine proper repair solutions.
- Rebuild and repair hydraulic cylinders, including telescopic and hoist cylinders.
- Repair and rebuild hydraulic pumps, motors, valves, and power units.
- Repair dump pumps and PTO systems.
- Repair hydraulic and pneumatic tools, including tampers, jackhammers, floor jacks, Port-A-Power equipment, and hand pumps.
- Perform hydraulic repairs on heavy duty equipment.
- Fabricate and assemble hydraulic hose assemblies while ensuring proper routing and fitting selection.
- Manufacture custom hydraulic hard lines and air conditioning hose assemblies.
- Inspect components for wear, damage, contamination, and failure.
- Test repaired components to ensure proper operation.
- Maintain a clean, organized, and safe work environment.
- Participate in mobile service calls when required.
- Follow all company safety policies and OSHA guidelines.
Qualifications
- High school diploma or GED required.
- Technical school or vocational training preferred.
- 2 years of hydraulic, mechanical, agricultural, or industrial equipment repair experience preferred.
- Strong understanding of hydraulic systems and components.
- Experience using precision measuring tools and shop equipment.
- Welding and machining experience is a plus.
- Valid driver's license with a clean driving record.
- Ability to lift 75 pounds.
- Ability to stand, bend, kneel, and work in varying shop and field conditions.
Skills
- Mechanical troubleshooting
- Hydraulic diagnostics
- Equipment repair
- Cylinder rebuilding
- Pump and motor repair
- Hose fabrication
- Strong attention to detail
- Excellent communication
- Time management
- Teamwork
- Customer service
- Problem solving
Customer Communication
The Hydraulic Service Technician is often the first point of contact for customers and must represent World Wide Hose and Supply in a professional manner. This position requires strong communication skills and the ability to build positive customer relationships.
Responsibilities include:
- Communicate professionally with customers both in person and over the phone.
- Gather information about equipment issues and ask questions to accurately diagnose problems.
- Explain repair recommendations, estimated turnaround times, and service options in a clear, understandable manner.
- Provide updates on repair status and answer customer questions promptly and courteously.
- Deliver exceptional customer service by listening to customer concerns and responding with professionalism and respect.
- Work closely with customers to identify the most cost-effective repair solutions while minimizing downtime.
- Maintain a positive, friendly attitude and represent the company with integrity at all times.
Preferred Experience
Experience working on:
- Hydraulic cylinders, pumps, motors, valves, power units
- PTO systems
- Dump pumps
- Telescopic cylinders
- Hoist cylinders
- Skid steers, Excavators, Backhoes, Compact tractors, Man lifts, Bucket trucks, Walking floor trailers
- Industrial machinery
- Pneumatic and hydraulic tools
What We Offer
- Competitive pay based on experience
- Paid holidays
- Paid time off
- Ongoing technical training
Why Join World Wide Hose and Supply?
We're expanding our hydraulic repair capabilities and investing in our people. If you enjoy solving mechanical problems, working with your hands, and helping customers reduce downtime, we'd like to hear from you.
Join a company committed to quality workmanship, fast turnaround times, and outstanding customer service.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $20