What are the responsibilities and job description for the Technology Enablement Executive position at World Travel Inc.?
Role Title: Technology Enablement Executive Reporting to: Head of Global Implementations and TechnologyLocation: Remote –US or UK BasedTwo of the largest corporate travel agencies in the US and UK created of One Global Travel in May 2022, a joint venture designed to put local expertise at the heart of a truly global travel solution. World Travel, Inc. (US) and Clarity (UK) have a long-standing partnership, which will expand to incorporate key global market regions and provide a partner community unlike any other servicing the needs of multinational Customers. The Technology Enablement Executive role is a critical role that will focus on implementing the One Global Technology (for both global and local clientsOneTech/Concur OBT (across partners utilizing the World Travel Concur Reseller agreement) OneProfile/Umbrella Faces sOther One Global technology (including, but not limited to OneTracker, OneMobile, OneReporting) to support the Community’s Global and local wins. You will forge strong relationships with the One Global Community Partner Implementation Managers and internal teams to ensure sites are built in a timely manner and to spec.You will also work with the Global Technology Onboarding and Implementation Manager, suppliers and the World Travel Concur Team to identify process improvements to help ensure implementations are carried out effectively.In addition to the Implementation of clients on our technology, you will be responsible for the ongoing second line support of these products and managing escalations with our providers.The role will also focus on the onboarding of new partners so that they are ready to use the products both locally and globally. This will involve following processes to take a partner through setup, end to end testing and sign-off.A key element to this role is bringing on new technology that is required to support our One Global Technology strategy. This may be provided by one of our JV owners, or by a third-party supplier and the successful candidate would be involved in the addition of these new products and creation of both partner onboarding and client implementation processes.The successful candidate should have a deep understanding of global markets, systems and formats (Amadeus / Sabre / Travelport) and experience in managing Global Concur Implementations and agency change processes. Implementation of customers across WTI and Partner Markets utilizing the WTI Concur agreement Technical Implementation of other One Global technologies for Community PartnersSME on Concur Travel and integration with other systemsUnderstanding and supporting the documentation and delivery of Client requirements Follow, maintain and improve standard documentation and processes for all customer tasks to help increase efficiencies and consistency while minimising cost and errors Triage problems reported by partners and provide solutions and resource for resolutionAct as a team player supporting all other individuals within the teamLiaison with third-party suppliers to ensure appropriate setup and problem resolutionConfigure, test and roll out Online Booking Tool changes and implementations, as neededConfigure, test and roll out One Global Product changes and implementations, as neededConfigure, test and roll out Umbrella Faces changes and implementations, as neededDocument solutions and changes for training and maintain Standard Operating Procedures Significant experience in Concur technical implementations within a TMC environment essentialExperience with Umbrella Faces or similar profile management tool and HR system integrationsThorough knowledge of travel industry operations, technologies and corporate travel tools are essential Comfortable in a partner/customer facing positionSolid understanding of global markets and the different nuances between regionsProven Project and Product management skillsCapable of working independently and in a team environment as a role model, supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibilityProactive, consultative and analytical with ability to follow through consistently Self-directed, organized and able to properly prioritize tasksAbility to work in a fast-paced, stressful environmentTechnical Aptitude High level of competency in Office – Word, PowerPoint, ExcelMicrosoft Visio experience desired Innovative with a desire to constantly improve products and processes