Account Coordinator

Company Description:

World Travel is a mega-regional travel management company headquartered in Tulsa, Oklahoma, with additional operations in Oklahoma City, Kansas City, and Austin, Texas. The company helps corporate, vacation, and group travel clients maximize the value of their travel budgets while delivering high-quality travel experiences. Corporate clients benefit from significant cost savings and happier travelers, while vacation and group clients receive expert advice, personalized support, and exclusive amenities. World Travel serves clients across the United States, including major employers in Oklahoma, and specializes in travel management consulting and outsourced travel manager programs.

Job Overview:

World Travel is helping to revitalize the travel industry with its distinctive product offerings and outstanding customer service. We are looking for a smart, highly motivated individual who is good with people. This is a growth opportunity position. We seek someone who wants to learn and grow in the field of account management.

The Account Coordinator is responsible for providing exceptional customer service to World Travel’s existing corporate customers, acting as the primary point of contact for small and medium sized clients. This position also supports the Corporate Client Services team, World Travel’s account management department, responsible for client relations and retention, profitability, customer data reporting, business reviews, and other customer service initiatives. This Account Coordinator will also help with new corporate account activations, product support, website, and CRM administration (Salesforce.com), as well as act as a customer service contact for all external customers and World Travel staff. The Account Coordinator reports to the Director of Corporate Client Services.

Responsibilities:

• Act as the main point of contact for small and medium sized customers.
• Proactively call into existing accounts on targeted lists by utilizing and maintaining corporate database.
• Effectively communicate World Travel’s value propositions to client contact(s) regarding appropriate product offerings in effort to improve client programs, maintain and/or secure more business.
• Maintain up to date and extensive knowledge on all World Travel product offerings through participation in product demonstrations, independent research, meetings, and marketing materials.
• Actively participate in account management meetings to provide support where needed.
• Provide product support for World Travel’s proprietary value-added services.
• Administer the company’s customer survey program.
• Regularly utilize the company’s CRM tool (salesforce.com).
• Stay current on industry trends and maintain extensive knowledge of competitor’s product offerings.
• Generate ad-hoc travel reports and customer surveys as needed.
• Develop marketing materials such as customer case studies, white papers, and direct mailers.
• Coordinator needs to be self-sufficient, autonomously, and proactively supporting the operational success of our department.

Qualifications:

Education, Experience & Training required:

• BA or equivalent experience in Marketing & Business
• 2 years of relatable work experience with customer service, sales, or marketing.
• Knowledge of travel industry preferred but not required.
• Experience working with CRM software is a plus.
• Professional references required.

Critical Performance Competencies:

• Excellent verbal and written communication skills.
• Enthusiastic professional attitude in dealing with clients and excellent follow-up skills.
• Must be eager to learn and have high energy.
• Excellent listening skills are a must.
• Must be motivated by contacting clients, asking probing questions, researching, and gathering information.
• Must be a team player with strong initiative, excellent PC skills and ability to quickly build extensive knowledge of World Travel’s product offerings and that of competitors.
• Must be able to process information gathered quickly and effectively to overcome objections.
• Able to work aggressively to meet customer and marketing/sales driven deadlines.
• Proven ability to consistently meet or exceed assigned goals

More About World Travel:

World Travel was founded in the late 1950's and has grown from a small family-run travel agency into an innovative national travel management company.

We opened our doors in the early days of accessible, commercial travel. Through the 1940’s commercial air travel was reserved for the elite, but as World Travel was born, so was a revolution within the industry itself. World Travel instantly became a guide to this exciting yet foreign landscape.

Today World Travel is a mega-regional travel management company headquartered in Tulsa, Oklahoma with operations in Tulsa, Oklahoma City and Austin, Texas.

Our business is helping clients spend travel dollars wisely and get more bang for their buck. Corporate travel clients get happy travelers while saving 30% a year or more on their business travel. Our out-sourced travel manager programs give clients hands-on know-how that would be costly and difficult for them to get independently. Vacation travel clients get outstanding advice from our vacation advisers and value-added travel amenities they can’t get on their own. And group travel clients get personal attention and industry leverage that create meaningful meetings and outstanding events.

We have clients on both US coasts, several states in between and manage travel for most of the major employers in the state of Oklahoma.