Account Coordinator

Account Coordinator – Inside Sales | World Resources | Houston, TX

About This Opportunity

This is a role where you will know your accounts better than anyone else in the company — and be recognized for it. If you are currently in inside sales and feel like you are just taking orders, this is a different kind of job.

You will own a focused portfolio of our highest-priority accounts: proactive outreach, order management, quoting, and account health. Your accounts will depend on you, know your name, and call you first. When you do your job well, customers never have to chase us down — and the company notices.

We are expanding from DFW into the Houston market as part of a deliberate growth plan. This is a ground-floor opportunity in that expansion. People who perform well here are positioned to grow with the territory. This role is based at our Carrollton, TX offices.

About World Resources

World Resources is a Texas-based specialty distributor of window and door hardware, weatherstripping, sealants, and related components. We serve mid-size window manufacturers, door companies, and installers across the state.

We are not a catalog company. We stock what our customers need, ship when we say we will, and answer the phone when they call. Our technical knowledge and service reliability are what keep customers coming back — and that starts with this role.

About the Role

The Account Coordinator is the primary point of contact for the customers our business depends on most. This is not a support function. You sit at the center of the customer relationship. The sales team is structured so everyone has a clear lane. The Territory Manager handles new business development and field relationships. The Customer Service Associate handles inbound calls and lower-volume accounts. Your job is to own everything in between — proactively, thoroughly, and with the kind of consistency that builds long-term trust.

You will be on the phone regularly, managing multiple accounts simultaneously, and logging activity in the CRM every day. The people who thrive here find genuine satisfaction in that rhythm — knowing their accounts, anticipating needs, and being the person customers trust to get things right.

What You'll Do

Proactive Account Management

• Contact high-priority accounts weekly; core accounts every two weeks
• Anticipate reorder cycles and reach out before customers have to call
• Monitor account activity and flag meaningful declines immediately
• Introduce relevant new products without waiting for the customer to ask

Order Management

• Own orders from entry through delivery confirmation
• Confirm delivery within 72 hours of expected ship date
• Resolve backorders proactively — notify the customer before they call you
• Generate quotes within 4 business hours for standard products; 24 hours for complex requests
• Follow up on every open quote within 48 hours

Account Stewardship

• Log every customer interaction the same day in the CRM
• Maintain complete account profiles: key contacts, ordering patterns, delivery preferences, and commitments made
• Document competitive intelligence immediately

Technical Support

• Answer product questions accurately; if you don't know, find out and respond within 2 hours
• Build working knowledge of our top product lines and common installation questions
• Escalate appropriately when an issue exceeds your current knowledge

Team Collaboration

• Participate in weekly team meetings with prepared account updates
• Communicate account issues and order status to the Territory Manager in real time
• Coordinate with the Customer Service Associate on lower-volume accounts showing growth signals

What We're Looking For

• 5 years of inside sales, account management, or customer service experience in a B2B environment
• Experience in building materials, hardware, distribution, or manufacturing supply strongly preferred
• Familiarity with window or door products, components, or related trades is a plus
• Strong phone communication skills — comfortable making proactive outbound calls
• Proficiency with CRM software and order management systems; willingness to learn Salesforce and QuickBooks
• Bilingual (English/Spanish) strongly preferred — a meaningful portion of our customer base conducts business in Spanish

This role is a strong fit if you are proactive by instinct, organized by habit, and take real pride in keeping your accounts healthy and growing. If you prefer to work reactively or view CRM logging as optional, it is not the right match.

Compensation & Benefits

• Target total compensation: $60,000–$80,000 (base salary plus commission)
• Commission structure rewards account retention, growth, and proactive activity — not just order volume
• Health benefits
• You will not be handed a list of accounts and left to figure it out — we have a structured onboarding program and real data from day one: purchasing history, account trends, and product performance
• A team that operates with clear roles, direct communication, and a track record of developing the people in it

How to Apply

• Submit your resume to ian@worldri.com