What are the responsibilities and job description for the Service Department Manager position at World of Powersports, Champaign - Inc?
SERVICE MANAGER JOB DESCRIPTION
The following duties for the position listed shall include but not be limited to:
ESSENTIAL FUNCTION
- Ensure smooth and profitable operation of Service department
- Ensure adequate number of trained technicians are on duty during hours of operation
- Provide and/ or arrange training, direction and scheduling for all department staff
- Assume full responsibility for the proper use, security, care and maintenance of all dealership service equipment
- Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment
- Complete end of day reporting procedures
- Direct, assist and motivate department personnel to achieve maximum productivity, efficiency and profitability
- Cashier completed repair orders, including warranty, and forward to accounting for collection
- Adhere to agreed upon payroll budget
- Abide and enforce all dealership policies pertaining to the department
- Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole
- Maintain a positive working relationship with all other department heads
NON-ESSENTIAL FUNCTIONS
- Mechanically competent
- Familiarity of product lines sold in dealership
- Excellent customer service skills
- Strong management skills
QUALIFICATIONS
- Previous motorcycle or automobile service experience preferred
- Previous management experience preferred
- Detail oriented
- Computer literate
- HS Diploma or equivalent
Job Type: Full-time
Pay: $75,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Motorcycle/Automobile Mechanic: 1 year (Required)
Work Location: In person
Salary : $75,000 - $110,000