Kids Program & After-School Operations Manager

Company: World Martial Arts Center (Happy Kicks)

Location: Brooklyn, NY (On-site)

Schedule: Monday – Thursday, 1:00 PM – 6:00 PM (20 hours/week, with the potential to expand)

About Us

The World Martial Arts Center in Brooklyn, New York teaches a very rare and extremely effective Korean system of self-defense skills combined with meditation and powerful ancient master's teachings for physical, mental, and spiritual health in addition to the guidance of how to live a long, successful and fulfilling life. With a beautiful 10,000 square foot facility that's open seven days a week and the most caring and professional world-class instructors, where learning is serious yet fun, challenging yet extraordinarily rewarding and fulfilling. Where the value you receive is far greater than the tuition you pay, and you also learn much more than you could at any other school in a fraction of the time of training in any other martial arts school. The Grandmaster is incredibly gifted and talented at taking beginners of all ages and turning them into amazing martial artists. He is a Grandmaster that truly honors, respects, and loves his students. A school where everyone is considered important and a valued member. A school where the classes end with a thank you and we love you to all the students. A school like no other. 

Our After-School Program has grown significantly, providing a dual benefit: highly reliable, premium school pickup services from 6 local schools for busy Brooklyn parents, and transformative martial arts training for their children. Because of this rapid growth, we are seeking a dedicated, hard-working, and ambitious Operations Manager to take complete ownership of our daily logistical workflows.

Compensation & Wellness Perks

• Competitive Pay: $22 - $25
• Complimentary Martial Arts Training: To truly understand and represent our standard of excellence, you will receive full, complimentary access to train at the school. We want you to experience the physical and mental benefits of the Dojang firsthand.
• Health & Wellness Immersion: We are a community hub for collaborative wellness events, and holistic workshops. You will thrive here if you possess a genuine passion for fitness, health, and holistic well-being.

The Role

We do not just need an administrator; we need an operations architect. The perfect candidate is a proactive problem-solver who constantly asks, "Is there a more efficient, automated way to accomplish this?"

You will act as the logistical command center for our After-School Program, daily school dispatches, and monthly events. Your mission is to eliminate administrative friction, maintain flawless daily records, and enforce Dojang policies with a warm but unyielding professionalism.

Core Responsibilities

1. Daily Logistics & Mastering the Rolling Dispatch

• Coordinate the Route: Manage a complex, staggered daily pickup window ranging from 1:30 PM to 3:45 PM across at least 6 distinct school locations, ensuring zero gaps in safety or communication.
• High-Volume Environment: Maintain composure while overseeing daily transitions, attendance, and library supervision for up to 30 daily students (out of a nearly 50-student roster).
• Seamless Transitions: Guarantee absolute safety, accurate daily headcounts, and immediate problem resolution from school dismissal to the Dojang.

2. Uncompromising Policy Enforcement

• Protect the Culture: Strictly enforce the center’s rules.
• Accountability & Billing: Track and bill all policy violations without hesitation.

3. Systems Administration & Member Success

• Zenplanner Mastery: Maintain flawless records in our CRM (Zenplanner), ensuring all student profiles, belt ranks, auto-renewals, and daily attendance logs are completely accurate.
• Workflow Optimization: Build and deploy digital forms, cloud-based check-in systems, and automated tracking sheets to reduce manual data entry for our staff and drivers.

Qualifications of the Perfect Candidate

Non-Negotiable Baseline Requirements:

• Education & Clearance: A College Degree is required. Furthermore, you must pass a comprehensive background check with zero criminal record, as you will be operating as a trusted guardian for our youth program.
• Certifications are a plus: Health and/or Education Certifications (e.g., active CPR/AED, First Aid, early childhood education credits, or accredited fitness certifications).
• Dual-Audience Experience: Proven, verifiable experience working directly with both children (maintaining safety and engagement) and adults (delivering high-level customer service to parents).

Operational Capabilities:

• Systems-Minded & Tech Savvy: Highly proficient with CRMs (Zenplanner preferred), cloud-based forms, Mailchimp, Canva for making events flyers and more, and backend website management.
• Unflappable Under Pressure: When dispatch logistics change at the last minute, you remain calm, reroute staff, and communicate clearly, and be ready to hop in any case of emergency. 
• Warm but Firm Communicator: You possess the emotional intelligence to speak warmly with children, while having the backbone to strictly enforce Dojang rules and financial penalties with parents.

To Apply

Please submit your resume along with a brief cover letter explaining a time you identified an inefficient process in a past job and the exact system you built to fix it. Include a copy of your active certifications with your application to frontdesk@happykicks.com.