Senior Director, Omni-Channel Engineering

Why You’ll Love World Market

You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart.

Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it!

When You Join Our Team, You’ll Enjoy

• Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more!
• Paid vacation and paid sick time
• 401(k) plan with Roth option and company match
• Employee Assistance Program and wellness resources to be and do your best
• Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper
• Work life balance and work from home flexibility
• Working with a team who thinks the world of you
  
  

What You’ll Do

As Senior Director, Omni-Channel Engineering, you will set the strategic vision for our B2C commerce technology ecosystem and ensure alignment with enterprise priorities to power our seamless customer journey. This is a rare opportunity to define World Market's modernization of commerce and create the future of retail at World Market.

Role

This role requires extensive thought leadership, roadmap ownership, and operational excellence to deliver a frictionless retail experience across all customer touchpoints. You will lead engineering teams, drive architectural innovation, and partner with senior stakeholders to translate business objectives into scalable technical solutions in the follow core areas:

• Digital Commerce: Partner closely with Digital teams and drive eCommerce and Customer Service engineering using Salesforce Commerce and Service Clouds.
• Customer Engagement: Optimize our MarTech ecosystem leveraging solutions such as CDPs, Cheetah Digital, Talon One, and Attentive.
• Modern POS: Oversee the architecture, implementation and rollout of our next-generation Point of Sale to 250 stores with seamless cross-channel experience.
• Order Management: Ensure inventory availability accuracy, customer order flow, and fulfillment logic deliver highest levels of customer satisfaction.
  
  

Core Responsibilities

• Strategic Leadership & Roadmap Ownership: Define and maintain multi-year technology roadmaps aligned with enterprise goals. Partner with senior business stakeholders, product management, and technology leadership to ensure engineering efforts deliver measurable business impact.
• Architectural Vision: Champion API-first, headless composable architecture, orchestrate integrations.
• Platform Oversight: Lead teams responsible for digital commerce, customer engagement, modern POS, and order management systems.
• Front-End Frameworks: Extensive experience building high-performance websites amd headless digital commerce experiences using modern JavaScript frameworks such as React.
• Operational Rigor: Drive SDLC and engineering performance focused on velocity, quality, and predictability. Build with resilence, observability, and SRE in mind.
• Stakeholder Partnership: Serve as the primary technical thought leader over your domain, translating complex technical constraints into actionable business solutions. Provide clear guidance on risks and trade-offs while aligning technology decisions with enterprise priorities.
• Agile Delivery & Operational Excellence: Drive engineering performance with a focus on speed, quality, and predictability. Streamline Agile workflows for distributed teams, enforce SLAs/SLOs for reliability, and modernize CI/CD pipelines to enable rapid, stable deployments across SFCC, POS, and loyalty platforms.
• Fiscal & Vendor Management: Accountable for CapEx/OpEx budgets, vendor relationships, and contract negotiations to ensure ROI and compliance.
• Change Leadership: Lead large-scale digital transformation initiatives and navigate ambiguity in a fast-paced environment.
• Culture & Team Development: Build an inclusive (onshore/offshore), high-performing engineering culture emphasizing accountability, innovation, and customer-centricity. Mentor and develop talent, ensuring succession planning and career growth.
  
  

Hybrid Work Location: You will spend up to 2-3 days per week on average at our Alameda, CA Home Office.

Experience & Skills You'll Bring

• 12 years of progressive experience in retail technology with expertise in store operations, digital commerce, and loyalty ecosystems
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Proven success leading large-scale digital transformations and unified commerce roadmaps for eCommerce, POS, OMS, and Customer Engagement
• Deep knowledge of API-first architecture, composable headless frameworks
• Strong technical foundation in Salesforce ecosystem, and modern POS capabilities
• Define and ensure adherence to CI/CD, DevOps, SDLC, Security and Compliance
• Strong understanding of consumer payment systems and PCI
• Demonstrated ability to balance technical engineering improvements with operation business objectives with cross-functional stakeholders
• Independent operator while responding to executive input to drive the tech strategy
• Strong people leader, fostering inclusive, high-performance teams and developing talent and cohesion between onshore and offshore teams
• Strong ethics and values aligned with organizational goals and culture
• Proven ability to manage budgets, optimize cloud costs, and forecast spending
• Strategic thinker, able to balance long-term vision with pragmatic execution
• Comfortable operating in ambiguity and building new capabilities from scratch
• Exceptional communication skills, bilingual in both Technical and Business speak
• Collaborative partner who builds trust with peers, stakeholders, and vendors
  
  

CA Pay Range is $260,000 - $280,000 annually

Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: 1-833-680-2399

Email: hrsupport@worldmarket.com

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.