What are the responsibilities and job description for the Branch Manager position at World Finance?
Company Description World Finance is a community-focused financial services company providing personal loan and tax solutions with an emphasis on empathy, integrity, and responsible lending. As a financial partner with heart, the organization aims to support individuals and families in meeting their financial needs while building long-term, trust-based relationships. World Finance has been recognized as a Top Workplace in the US for three consecutive years, reflecting its commitment to employee engagement and a positive work environment. The company operates under Georgia NMLS ID#: 2032867 and continues to grow its presence across the communities it serves.
Role Description The Branch Manager role at World Finance is a full-time, on-site position located in Dothan, AL. In this role, the Branch Manager oversees daily branch operations, including managing staff, monitoring performance, and ensuring compliance with company policies and regulatory requirements. Responsibilities include guiding team members in providing personal loan and tax services, supporting customer inquiries, and promoting a customer-centric experience. The Branch Manager is accountable for meeting branch performance goals, driving community outreach, and maintaining accurate records and reports. This role also involves training and coaching team members, handling escalated customer issues, and fostering a culture of integrity and collaboration.
Qualifications
Role Description The Branch Manager role at World Finance is a full-time, on-site position located in Dothan, AL. In this role, the Branch Manager oversees daily branch operations, including managing staff, monitoring performance, and ensuring compliance with company policies and regulatory requirements. Responsibilities include guiding team members in providing personal loan and tax services, supporting customer inquiries, and promoting a customer-centric experience. The Branch Manager is accountable for meeting branch performance goals, driving community outreach, and maintaining accurate records and reports. This role also involves training and coaching team members, handling escalated customer issues, and fostering a culture of integrity and collaboration.
Qualifications
- Leadership and management skills, including team supervision, coaching, and performance management.
- Customer service and relationship-building skills, with the ability to communicate clearly and professionally with diverse customers.
- Basic financial, lending, and tax service knowledge, with the ability to learn company products, policies, and regulatory requirements.
- Organizational and problem-solving skills, including attention to detail and the ability to prioritize multiple tasks.
- Proficiency with standard office software, point-of-sale or loan management systems, and comfort with learning new technology tools.
- Experience in retail, banking, financial services, or a related field is preferred.
- High school diploma or equivalent required; additional education in business, finance, or a related area is a plus.
- Ability to work on-site in Dothan, AL, including some evenings or weekends as business needs require.