What are the responsibilities and job description for the Front Desk Supervisor position at World Equestrian Center?
The Hilton North Scottsdale at Cavasson is currently seeking a Front Desk Supervisor to assist with the management of the Guest Services Department. The Front Desk Supervisor is a Hotel Supervisor position with primary responsibility to ensure all associates are providing exceptional customer service, posting charges, and closing out the day correctly.
Primary Responsibilities:
- Assists with the training and coaching of all front desk associates.
- Ensures all required desk shifts are covered daily.
- Ensures all front desk associates are greeting, registering, and assigning rooms to guests of the hotel properly.
- Responsible for issuing important information to associates and other departments in the facility.
- Ensures all front desk associates are making hotel reservations correctly.
- Verifies credit card authorization or collects cash payment for all hotel guests and groups.
- Answers hotel's main telephone line and transfers to proper departments or guest rooms.
- Assists Management in processing group room block requests.
- Ensures all front desk associates review guest accounts and charges upon guest check-out.
- Be familiar with Hilton Standards and requirements such as Reward Programs.
- Be familiar with all daily events in hotel, conference center, and restaurant.
- Maintains constant communication with housekeeping and maintenance departments regarding guest issues or concerns.
- Ensures complete guest satisfaction.
- Effectively handles any elevated guest complaints or issues.
- Ensures daily checklists are completed by Front Desk Associates.
- Responsible for issuing and signing out Department Manager Keys.
- Post banquet charges and make necessary accounts.
- Ensures associates balance credit card and cash paperwork correctly.
- Completes any direct assignment from the Manager.
Required Skills and Experience:
- High school diploma or equivalent
- Prior hotel front desk experience preferred
- Hilton ONQ experience is highly preferred
- Excellent guest service and communication skills
- Excellent follow-up and attention to detail skills required
- Passion and excitement for the hospitality/service industry
What We Offer:
- Competitive hourly wage.
- Health benefits (for full-time employees).
- 401(k) with company match (for all employees).
- A friendly, positive work environment
- Opportunities for growth and development within the company.
- Free Meals
- Covered Employee Parking
- Robust Team Member Travel Program
- PTO (for full-time employees).
- Early Pay Access
The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.
We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check before employment.