What are the responsibilities and job description for the Front Desk Guest Service Agent position at World Equestrian Center?
The Hilton North Scottsdale at Cavasson is currently seeking a friendly, outgoing, individual to join our Front Desk team! Ideal candidates have flexible availability, excellent customer service skills, great attention to detail, and a desire to ensure an exceptional guest experience. In this position, you will have several opportunities to brighten someone's day! Come see why our employees love it here!
Primary Responsibilities:
- Efficiently register and check out to all guests.
- Follows proper billing and cash handling procedures.
- Displays high-level competency in the property management systems.
- Interacts with guests in a manner that is professional, ethical, and customer service driven.
- Follows the proper work environment procedures.
- Ability to communicate effectively.
- Must be stationery for up to 8 hours.
- Must have the ability to move/transport up to 25 lbs.
- Provides excellent concierge services to guests
- Answers all phone calls in a professional and courteous manner.
- Other duties as assigned by Management.
Qualifications, Education, Experience, Skills, and Abilities:
- Customer service skills
- Professional demeanor
- Organizational skills
- Effective Communication skills
- Initiative and creative problem-solving skills
- Must be familiar with the city and the attractions that it offers
- Flexible availability (days, evenings, weekends, holidays)
- Hilton ONQ experience is highly preferred
What We Offer:
- Competitive hourly wage.
- Health benefits (for full-time employees).
- 401(k) with company match (for all employees).
- A friendly, positive work environment
- Opportunities for growth and development within the company.
- Free Meals
- Covered Employee Parking
- Robust Team Member Travel Program
- PTO (for full-time employees).
- Early Pay Access
The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.
We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.