What are the responsibilities and job description for the Server | Polo Pony position at World Equestrian Center Ocala?
The World Equestrian Center – Ocala is seeking gracious and service-driven Servers to join the opening team of Polo Pony, our elevated American cuisine concept located within the prestigious Equestrian Manor. This role is ideal for hospitality professionals who excel in guest engagement, possess a refined understanding of service etiquette, and thrive in high-volume, upscale dining environments.
As a Server at Polo Pony, you will deliver warm, personalized hospitality while guiding guests through a curated culinary experience. Your attention to detail, product knowledge, and poise under pressure will reflect the World Equestrian Center’s core values of Quality, Class, and Distinction.
Primary Responsibilities:
- Create a welcoming and luxurious dining experience through attentive, personalized service.
- Guide guests through the menu with confidence, offering thoughtful recommendations and pairing suggestions.
- Maintain a polished and professional presence throughout service.
- Ensure timely and accurate order entry, coordination with the culinary team, and seamless table service.
- Monitor guest satisfaction and respond promptly to requests or concerns with grace and discretion.
- Maintain cleanliness and organization of assigned sections, side stations, and service areas.
- Collaborate with hosts, bartenders, and support staff to ensure smooth service flow.
- Uphold all safety, sanitation, and food handling standards.
- Assist with private dining and special event service as needed.
- Contribute to a culture of excellence, teamwork, and continuous improvement.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Physical Requirements:
These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.
- Ability to stand, walk, bend, and lift for extended periods in a fast-paced environment.
- Ability to lift and carry trays, glassware, and supplies up to 25 lbs.
- Clear and effective communication in both verbal and written formats.
- Strong presence on the floor to uphold service standards and guest engagement
Qualifications, Education, Experience, Skills and Abilities
- Minimum of 2 years’ experience in upscale or fine dining service.
- Exceptional interpersonal and communication skills.
- Professional appearance and refined service etiquette.
- Familiarity with POS systems and table management software.
- Ability to multitask and remain composed under pressure.
- ServSafe and Alcohol Compliance Certifications required.
- A genuine passion for hospitality and creating memorable guest experiences.
The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.