Marketplace Specialist

We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe. We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, have memorable experiences, and promote their brand. We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between. Our culture is represented by our Core Values: Stay positive, Get the Job Done, Customer Centricity and 100% Committed to the team. 

JOB SUMMARY

The Marketplace Specialist is responsible for managing, growing, and maintaining World Emblem’s, Custom Genie and Hero’s Pride presence across third party marketplaces including Amazon, Walmart, Facebook, and future channel expansions. This role owns marketplace execution end to end, with a strong focus on catalog accuracy, revenue growth, compliance, pricing strategy and performance reporting. This is a hands-on role that works closely with ecommerce, marketing, operations, and fulfillment teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Marketplace Management

· Manage daily operations across Amazon, Walmart, Facebook, and additional marketplace channels

· Own product listings including titles, descriptions, imagery, attributes, variations, and compliance

· Maintain brand consistency and data accuracy across all platforms

Pricing & Promotions

· Manage marketplace pricing to remain competitive while protecting margins

· Execute promotions, deals, and seasonal campaigns by channel

· Monitor MAP policies and marketplace specific pricing rules

Order & Inventory Coordination

· Monitor marketplace orders and coordinate with operations and fulfillment teams

· Track inventory levels to prevent stockouts and overselling

· Resolve order issues, cancellations, and platform related errors.

Performance & Reporting

· Track and report on key marketplace KPIs including revenue, conversion rate, ad spend, and contribution margin

· Build weekly and monthly performance reports for leadership

· Identify growth opportunities by product, category, and channel

Advertising & Growth Support

· Support marketplace advertising initiatives including Amazon Ads and Walmart Ads

· Partner with internal teams or agencies on campaign execution and reporting

· Monitor ad performance and surface risks or opportunities

Platform Compliance & Account Health

· Maintain account health across all marketplace platforms

· Monitor policy changes, performance warnings, and compliance requirements

· Coordinate issue resolution with marketplace support teams

SKILLS

· 3 plus years of experience managing marketplaces such as Amazon and Walmart

· Strong understanding of marketplace seller tools and reporting dashboards

· Experience managing large or complex product catalogs

· Strong analytical skills and comfort working with performance data

· High attention to detail and strong process ownership

Preferred Qualifications

· Experience in B2B, manufacturing, or custom product environments

· Familiarity with BigCommerce, Optimizely, and ERP systems

· Experience managing Amazon Ads or Walmart Ads platforms

· Understanding of multiple fulfillment models

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify