Demo

Director Operations III

World Duty Free
San Jose, CA Full Time
POSTED ON 4/8/2025
AVAILABLE BEFORE 5/8/2025

With a career at HMSHost, you really benefit! We Offer :

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • 401(k) retirement plan with company match
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus
  • Benefits may vary by position so ask your recruiter for details.

Airport Location : San Jose Airport F&B

Advertised Compensation : $136,958.00 to $156,523.00

Position : Director Operations III (AO1069)

Purpose :

The purpose of the Director of Operations III role is to run restaurants in a high volume, moderately complex location by directing, planning, and managing the revenue generating and operations activities of the leadership team of restaurant managers and support staff, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards.

Essential Functions :

Open and Close :

  • Ensures all F&B Multi-Ops Managers, GMs, and staff recognize the importance of preparing each restaurant for next-day opening.
  • Facilitates the development and implementation of the annual budget, financial forecasts and other business goals.
  • Develops and maintains relationships with landlords, brands, and DBE partners.
  • Staffing / Deployment :

  • Interviews candidates for key jobs and makes hiring decisions for associates within the zone.
  • Responsible for scheduling managers to ensure the branch has a leader-decision maker on site during all hours of operations.
  • Ensures onboarding and offboarding of all restaurant associates is conducted properly.
  • Supports company recognition initiatives and develops plans to motivate and recognize restaurant staff.
  • Reads and understands financial and operational data to monitor progress towards zone goals.
  • Product Availability / Working Equipment :

  • Ensures F&B Multi-Unit Managers, GMs, and leadership staff are accountable for preparing daily orders.
  • Ensures restaurants receive goods and process invoices.
  • Monitors and maintains restaurant equipment.
  • Brand Knowledge / Proficiency :

  • Assesses skill levels of F&B Multi-Unit Managers, GMs, and leadership staff and recommends training as necessary.
  • Maintains a working knowledge of brand standards, lease agreements, and procedures.
  • Visual / Vibe / Appeal :

  • Manages the day-to-day activities of F&B Multi-Unit Managers, GMs, and leadership staff.
  • Implements marketing programs as directed by OSC or brand initiatives.
  • Safety :

  • Maintains understanding of all sanitary, safety, and health standards.
  • Ensures new managers and associates are trained in wellness check protocols.
  • Important Information :

  • The Director of Operations - III position falls under the Fair Labor Standards act as an Exempt position.
  • Typically reports to the Regional Director of Operations.
  • Expected to work a varied and rotating schedule.
  • Minimum Qualifications :

  • Demonstrated progress toward a bachelor’s degree in Hospitality Management or equivalent experience.
  • Minimum of 7 years of multi-unit restaurant experience.
  • Solid understanding of financial metrics and P&L navigation.
  • Ability to build and maintain positive relationships.
  • Strong communication skills.
  • HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or other non-merit factors.

    To learn more about HMSHost and additional career opportunities, visit HMSHost

    Nearest Major Market : San Jose

    Nearest Secondary Market : Palo Alto

    J-18808-Ljbffr

    Salary : $136,958 - $156,523

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