Customer Service Represenatative III

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary

An International Customer Service Representative III is responsible for engaging with customers on behalf of World Courier. Handles all client and office inquiries for shipments crossing an international border and Puerto Rico.

Primary Duties And Responsibilities

• Your duties will include answering phone calls or emails from internal and external customers to provide relevant information regarding shipments
• You are an active part of the supply chain by processing the shipment requirements from our customers in a timely matter and accurately both domestically and internationally
• You will also be participating in meetings with the clients to follow up on their service expectations
• Facilitates orders entered into our system of new shipments placed by our clients
• These new orders can be placed by phone, email, or directly via the Customer Portal
• Ensuring that the routing selected for the shipment matches the customer’s requirements is very important
• To do that, the candidate requires strong geographic and TMS/Jetstream skills
• It is also important that the Intl CS Rep III be knowledgeable about the specific documents required when requesting authorization to export a shipment
• This dynamic position will allow the Intl CS Rep III to assist patients in many ways and utilize many personal and professional skills
• Strong communications and writing skills are necessary to provide clear and concise instructions to all parties for effectively handling the shipment
• Building strong working relationships with customers and agents by providing the best level of service and accomplishing the following skills are important, the ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess a professional demeanor, ability to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail
  
  

Required Skills And Qualifications

• High school diploma or equivalent
• Strong written and oral communication
• At least two years of customer service experience is required
• Proficient in the use of Microsoft Office, especially Excel
• Proficient in the use of TMS, OptiView, Jetstream, OMNI and KSMS
• Export and Import experience is required
• Strong written and oral communication
• Strong communications and teamwork skills
• Flexibility in work schedule – the 24-hour company will require overtime, holiday schedules, and weekend shifts as necessary
• Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.)
• Strong Geography skills
• Ability to Multitask
• Team player
• Professionalism
• Sense of Urgency
• Positive attitude
  
  

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$51,500 - 73,700

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
  
  

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: World Courier Inc