Customer Support Specialist III

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Primary Duties and Responsibilities: Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies. Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed. Coordinate problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem Provide guidance to other team members. Designs and deploys EndPoint Support Processes. Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment. May participate in R&D efforts. Plans and schedules the installation and deployment projects. Leads the planning, building, upgrading, and maintenance of endpoint support projects. Diagnose, identify, isolate and analyze problems based on information presented by end users . Resolve technical problems and answer questions by phone as necessary in support of end-user infrastructure technologies. Provide highly complex maintenance and support for endpoint devices. Lead multiple projects/work initiatives/tasks concurrently. Alert management to recurring problems and patterns of problems that may be widespread or affecting our associates. Route calls to Infrastructure Tower Leads, external vendors, and the Management Team as required. Provides recommendations for end user technology based on historical problem solving and experience. Participates in the setup and support of Proof of Concept (POC) initiatives and emerging technologies that are introduced into the environment. Interacts regularly with other technology teams as well as external vendors for the purpose of maintaining product and system knowledge. Performs related duties as assigned. Experience and Educational Requirements: Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies. Minimum Skills, Knowledge, and Ability Requirements: 5 or more years of advanced experience working with computer technology in a business environment. Desktop, laptop, tablet, thin client and mobile device hardware fundamentals. Strong Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions. Ability to recognize & identify network and server access problems for end users. Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events. Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk. Comprehensive computer skills; Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software. Ability to communicate effectively both orally and in writing. Ability to communicate with associates, including executive-level associates and their administrative assistants. Strong teamwork and interpersonal skills What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: World Courier Management Inc Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com