What are the responsibilities and job description for the Host @ Music Venue position at World Cafe Live?
World Cafe Live is a nonprofit organization founded on the principles of welcoming. Our mission is to open doors to shared music and culinary experiences that create connections, inspire learning and celebrate who we all are. We are a place for music. We are a place for learning. We are a place for community.
Since opening in 2004, we have been a vibrant hub for independent live music in Philadelphia. We invite over 150,000 people through our doors every year, supporting emerging and established artists, creating educational programs, and welcoming audiences of all ages and abilities. In addition to presenting over 500 shows each year, World Cafe Live offers great food and beverages daily and caters over two hundred special events annually.
Shifting from recovery to resilience, we are now enthusiastically preparing to re-open this fall with a renewed focus on civic engagement, accessibility, and what it means to define a positive WCL experience for all employees, artists, and guests. As an equal-opportunity employer, we strive to create a space where you can bring your authentic whole self to work. We look forward to you joining our team.
Guest Services - Host
A host position at World Cafe Live offers a great opportunity for a welcoming, creative, and energetic person to bring their dedication and excitement to two unique spaces in Philadelphia. The World Cafe Live footprint includes both The Lounge (a restaurant and bar that accommodates 140 seated or 220 standing), and The Music Hall that comfortably seats 300 and expands to accommodate 650 standing.
The host will work as part of the opeartions team and report directly to the Director of Operations and Front of House Managers. This is a part-time hourly position with flexible scheduling and the possibility of full-time hours as needed.
Primary Duties
- Welcome guests and assist with ticket scanning and seating in The Lounge.
- Maintain knowledge of current and upcoming performances to enrich guest experience.
- Be able to provide general information about all aspects of the venue, restaurant, and performances, both in person and over the phone.
- Be able to multi-task during peak times.
- Team player, willingness to take direction.
- Personable and professional demeanor.
- Support peers and management in providing the safest and most positive work environment.
The successful candidate will possess the following attributes:
- Positive attitude, especially in challenging situations
- Team oriented mindset, with the ability to work independently
- 2 years of experience working in the customer service industry preferred
- Experience with POS systems – preferably Tock and/or OpenTable
- Excellent organizational skills and ability to handle multiple tasks with frequent interruptions
- Availability to work nights and weekends
- Appreciation for independent, small business and live music
Compensation: This is an hourly part-time position for approx. 15-35 hours a week with a base hourly rate of compensation between $15-18/hour. Additional benefits available with full-time status after an average of 28 hours/week in a year.
Salary : $15 - $18
