The Internal Recoveries Manager will be responsible for overseeing the day-to-day activities, processes, and performance of the Customer Retention Administrative Coordinator(s), Loss Mitigation team as well as the Debt Settlement Collections Representative(s). This position will have multiple direct reports and is responsible for 7 FTE. The Internal Recoveries Manager will report to the Senior Manager of Internal Recoveries, responsible.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Interpersonal Skills:
  • High level of interpersonal skills to handle sensitive situations
  • Ability to exude professionalism, poise, tact, and diplomacy at all times
  • Be a self-starter, ethical, hardworking, goal-oriented, and a team player
• Project Management:
  • Proven ability to manage multiple projects/tasks in a dynamic, fast-paced environment
• Technical Skills:
  • Working knowledge of MS Office products, including Excel, SharePoint, Word, Teams, and Outlook
• Process Improvement:
  • Strong curiosity to seek out, investigate, create, and implement processes for optimized efficiency
  • Possess strong analytical and critical thinking skills
• Time Management:
  • Ability to meet deadlines in a high-pressure environment
  • Impeccable attention to detail
  • Exceptional time management, prioritization skills, and dependability
• Communication Skills:
  • Must have a strong command of the English language, both oral and written

Education and/or Experience:

• Previous collections experience required
• Prior Loss Mitigation experience preferred
• Experience managing in a call center environment, preferably in the collections industry
• Demonstrated understanding of collection terminology, concepts, and strategies

Physical Demands:

• Must be able to constantly remain in a stationary position
• Ability to lift 25 lbs.

Work Environment:

• Office environment

Benefits:

• Competitive base salary plus quarterly bonus plan
• 401(k)
• Disability, Health, Life, and Dental insurance
• Generous PTO accruals

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.