Program Manager

Job Description

Customer Service Administrator 
 
As the Program Manager, you’ll be responsible for delivering operational support and oversight for one or more client accounts, ensuring a high level of service and consistent program performance. This role fosters strong relationships with contingent workers, client managers, key stakeholders, and internal teams. You’ll be required to be on client site 5 days per week. Four days per week in San Clemente and one day per week in Aliso Viejo. 

•  San Clemente: 229 Avenida Fabricante, San Clemente, CA 92672
• Aliso Viejo: 1 Glaukos Wy, Aliso Viejo, CA 92656

 
What you’ll be doing: 
 

• Serve as a trusted liaison between Eastridge MSP, the client, suppliers, and contingent workers, demonstrating professionalism and in-depth program knowledge.
• Maintain and update documentation on policies, procedures, and program-specific workflows.
• Coordinate and support the candidate interview and selection process, including resume screening and interview scheduling.
• Ensure compliance with all pre-employment screening requirements in alignment with contractual obligations and applicable regulations.
• Facilitate onboarding and new hire orientation sessions as needed.
• Address employee relations matters with discretion and confidentiality.
• Conduct regular surveys to assess satisfaction among clients, suppliers, and employees.
• Accurately input and maintain data in the VMS system, ensuring data consistency and integrity.
• Prepare HR and workforce-related reports as requested
• Investigate and resolve payroll and billing issues in collaboration with suppliers, the
   client, and internal teams.
• Support the development of job descriptions, salary benchmarking, and performance evaluation tools.
• Assist with planning and representation at client-related events.
• Execute offboarding processes, including terminations, exit interviews, and proper documentation.
• Perform regular audits to ensure compliance with employment laws and program standards.
• Stay current on federal, state, and local employment legislation and ensure adherence across the program.
• Manage additional projects and duties as assigned by leadership.

 
We’d love to hear from someone that:  

• That has 2-3 years of MSP program management would be a plus
• That has 2-3 years of Recruiting/Talent Acquisition or Account Mgmt. 
• Demonstrated previous accountability across all stakeholders
• Is able to work autonomously without frequent supervision
• Has previous experience dealing with multiple projects at once
• Is able to analyzing data and provide actionable information to stakeholders
• Asserts yourself in a professional and respectful manner, especially with hiring managers and suppliers 
• Has excellent communication skills

 
Work Environment and Physical Demands

• Professional office environment. 
• This role routinely uses standard office equipment including, but not limited to, computers, phones, photocopiers, filing cabinets and fax machines.
• While performing the duties of this job, the employee is regularly required to engage in professional and interpersonal written and verbal communications with a wide variety of individuals including, employees, customers, vendors, managers and others. 
• In accordance with the requirements of a typical office work environment, the employee will be required to attend meetings in person and/or by phone/video conferencing, use keyboards, keypads, dial pads etc., Some overhead reaching, bending and twisting, as per usual office environment and functions.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

 
Travel

• Travel is expected approximately 25% locally for this position.

 
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
 
 
Location : Orange County, USA
Salary : $75,000 - $85,000 
Workplace : USA
Experience : Mid 
Hours : Mon – Fri 8:00 – 17:00