MSP Program Manager

Workwell delivers global workforce management solutions that bring compliance, visibility, and precision to how organizations engage and manage contingent and flexible talent. We exist to create a world where flexible workforces empower businesses to thrive. This future guides our vision, mission, and how we show up for customers and employees every day.

As the Program Manager, you’ll be responsible for delivering operational support and oversight for our contingent workforce management program at our leading pharmaceutical and medical technology client. The Program Manager will ensure a high level of service and consistent program performance. This role fosters strong relationships with contingent workers, client managers, key stakeholders, and internal teams. You’ll be required to be on client site 5 days per week. Four days per week in San Clemente and one day per week in Aliso Viejo.

What you’ll be doing: 

• Serve as a trusted liaison between Workwell MSP, the client, suppliers, and contingent workers, demonstrating professionalism and in-depth program knowledge.
• Coordinate and support the candidate interview and selection process, including resume screening and interview scheduling.
• Ensure compliance with all pre-employment screening requirements in alignment with contractual obligations and applicable regulations.
• Facilitate onboarding and new hire orientation sessions as needed.
• Address employee relations matters with discretion and confidentiality.
• Conduct regular surveys to assess satisfaction among clients, suppliers, and employees.
• Accurately input and maintain data in the VMS system, ensuring data consistency and integrity.
• Prepare HR and workforce-related reports as requested
• Investigate and resolve payroll and billing issues in collaboration with suppliers, the client, and internal teams.
• Support the development of job descriptions, salary benchmarking, and performance evaluation tools.
• Assist with planning and representation at client-related events.
• Execute offboarding processes, including terminations, exit interviews, and proper documentation.
• Perform regular audits to ensure compliance with employment laws and program standards.
• Stay current on federal, state, and local employment legislation and ensure adherence across the program.
• Maintain and update documentation on policies, procedures, and program-specific workflows.
• Manage additional projects and duties as assigned by leadership.

We’d love to hear from someone that: 

• That has 2-3 years of MSP or Onsite program management would be a plus
• That has 2-3 years of Recruiting/Talent Acquisition or Key Account Management
• Demonstrated previous accountability across all stakeholders
• Is able to work autonomously without frequent supervision
• Has previous experience dealing with multiple projects at once
• Is able to analyze data and provide actionable information to stakeholders
• Asserts yourself in a professional and respectful manner, especially with hiring managers and suppliers 
• Has excellent communication skills

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.