Print & Sample Support Coordinator

SUMMARY:

Coordinate commercial printing, promotional items, and sample requests for both brands. Manage print demand, sample fulfillment, and trade show shipments to ensure materials are accurate and delivered on time.

RESPONSIBILITIES:

PRINT QUEUE MANAGEMENT

• Manage and prioritize the print queue in JIRA to meet commercial print demands.
• Coordinate printed literature, labels, promotional items, and related materials for both brands.
• Coordinate service and repairs with the appropriate repair vendor when printing equipment is down or requires maintenance.

SAMPLE COORDINATION

• Coordinate all sample requests received from the Inside Sales team.
• Manage order entry and fulfillment, primarily for color palettes, labeling samples, and other small samples.
• Maintain visibility of requests and coordinate accurate, timely fulfillment.

TRADE SHOW SUPPORT

• Coordinate trade show materials provided by the Inside Sales team.
• Ensure materials are complete, packaged appropriately, and labeled correctly for shipment.
• Coordinate shipment requirements and resolve missing information or materials prior to shipping.

INVENTORY AND SEASONAL SUPPORT

• Monitor print materials, color palettes, labels, promotional items, and related supplies.
• Coordinate replenishment needs to support both brands and increased fall and winter demand.

Other Duties

Perform other duties within the scope of this role as assigned by management in alignment with the employee’s skills and organizational needs.

OBJECTIVES:

• Maintain the JIRA print queue with current status, priority, and delivery requirements, with progress reviewed monthly and adjusted quarterly.
• Establish and maintain tracking of sample requests from receipt through fulfillment, with progress reviewed monthly and adjusted quarterly.
• Establish a consistent process for trade show shipment preparation, including packaging and labeling, with progress reviewed monthly and adjusted quarterly.

COMPETENCIES:

• Delivery – Executes effectively to achieve results despite obstacles.
• Accountability – Takes responsibility for commitments and outcomes.
• Collaboration – Works jointly with others to achieve shared goals.
• Adaptability – Thrives in changing conditions and modifies plans and behaviors to remain effective.
• Service – Focuses on customer needs and solutions.

QUALIFICATIONS:

Education: High school diploma or GED equivalent.

Experience and/or Training: Experience in sales support, order coordination, printing, shipping, inventory, or a related function preferred.

Licenses/Certificates: None required.

Technology/Equipment: Proficiency with Microsoft Office Suite. Experience with JIRA, order-entry systems, and commercial printing equipment preferred.

PHYSICAL AND MENTAL DEMANDS:

Regularly sit, stand, walk, communicate, and use hands for computer entry, printing equipment, and material handling. Must be able to prioritize multiple requests, maintain attention to detail, and adapt to changing deadlines and seasonal workloads. Frequently lift and move materials weighing up to 50 pounds and occasionally bend, stoop, twist, and turn.

WORKING ENVIRONMENT:

Work is performed primarily in an indoor office and production environment. The employee may work near printing equipment, moving machinery, carts, uneven surfaces, dust, and designated areas requiring personal protective equipment or hearing protection.

EMPLOYER EXPECTATION

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. This job description reflects typical requirements and conditions encountered while performing the role.