Studio Manager

Job Title: Studio Manager

Location: Workshop Pilates Studios

Schedule: Monday–Friday, Fluctuation based on Front Desk Schedule, some Weekends as needed.

• Monday - Friday: In-studio. Times fluctuate based on Front Desk Schedule (created by Studio Manager). 
• Weekends: A minimum of one Saturday and one Sunday in the studio per month (Friday or Monday off to accommodate)
• Lunch Break: One hour per day permitted for personal needs between 1 and 3 pm (e.g., meals, letting dog out)
• Appointments during work hours require manager approval

Compensation:

• $45,000 salary
• Two weeks PTO (manager approval required)

The Studio Manager is responsible for ensuring the smooth daily operations of the studio while maintaining an exceptional client experience. This role blends leadership, facility management, and client engagement. The Studio Manager plays a critical role in driving studio success through operational excellence, staff development, and client-focused initiatives.

Studio Operations & Maintenance

• Oversee cleanliness and maintenance of all studio areas, including group workout rooms, bathrooms, lobby, vanity areas, laundry rooms, and parking lots.
• Schedule ongoing maintenance with approved vendors and address facility issues quickly and effectively.
• Manage studio inventory, place orders as needed, and stock shelves neatly. 
• Quickly troubleshoot and solve unexpected maintenance issues using the 1-3-1 approach while effectively communicating with affected staff and clients. 
• Maintain an organized workspace (Emails, Asana, Slack, Drive, etc.) 
• Attend and collaborate in weekly/monthly/quarterly meetings with co-workers and managers. 
• Diagnose studio performance strengths and weaknesses and communicate needs/changes with necessary teams (Operations & Training/Development). 
• Tasks to be completed on time unless otherwise discussed and deadline extended.

Client Experience

• Design and implement client-focused initiatives such as loyalty programs, “surprise and delight” moments, callout cards, client appreciation board, and overall experience enhancements.
• Respond to client inquiries via email, including membership freezes, cancellations, and other service needs.
• Consistently take classes from other instructors to maintain a high-quality and consistent client experience.

Staff Development & Management

• Hire, train, and manage front desk staff to deliver excellent service and efficiency in maintaining the studio space.
• Provide ongoing coaching and development for front desk employees.
• Field questions from instructors and support them in delivering the Workshop Pilates standard. 
• Time sheet & commission approval for front desk employees to submit to accounting team.

• Proven leadership or management experience, ideally in a hospitality-driven service-focused environment.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced studio setting.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional client experiences.
• Demonstrates initiative, proactivity, and adaptability in a fast-paced environment.



This role is best suited for a proactive leader who thrives in a community-focused environment, enjoys blending operational responsibilities with hospitality, and is committed to elevating both the client and staff experience.