What are the responsibilities and job description for the Customer Service Specialist position at Workrite Ergonomics?
Do you have great customer service experience and are looking for a new opportunity? Workrite Ergonomics is looking for a Customer Service Specialist to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!
Company Overview:
Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable work centers and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.
What’s In It For You?
- Benefits including Medical/Dental/Vision plus many more
- Competitive Pay
- 11 Paid Holidays
- 401K with Company Match
- Tuition Reimbursement
- Employee Discount Programs
- Bonus and Merit opportunities
What Will You Get To Do:
- Address all incoming calls, voicemails, and emails received by the Customer Service team in a timely and professional manner. This includes but is not limited to order inquiries, change orders, returns, credits, lead time requests, freight quotes, delivery changes, and customer complaints
- Follow up on all orders with concerns or discrepancies to resolve issues in a timely manner.
- Communicate with customers and/or sales team to resolve discrepancies on new Purchase Orders and finalize order once resolution is determined
- Communicate of all delayed/missed shipment information to customers and sales team
- Manage all daily work through Salesforce cases
- Submit order/delivery correction requests in the form of credits and returns
- Participate in process and product training
- Provide proactive solutions and recommendations
- Diagnose customer needs and action improvement plans
- Continuously develop and expand knowledge of Workrite systems and procedures
- Provide customer service support for international customers
- Coordinate projects and/or key accounts as needed
What Will You Bring:
- 2 years of experience in data entry
- High School diploma or GED
- Intermediate skills in MS Word and Excel, Word, and Outlook. Ability to learn Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems and Order Management (OMS) systems
- Ability to handle multiple priorities efficiently and effectively
- Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization