What are the responsibilities and job description for the Bilingual Customer Service Representative- Virginia Residents Only position at Workpath Partners?
Bilingual in English and Spanish
100% Remote, Training provided
BRING YOUR OWN DEVICE POSITION- Remote- Must provide own device (laptop and second monitor) and successfully complete a Bring Your Own Device technical requirement screening process with hiring team
Hours of Operation/ Project Details: Shifts will be assigned
- Monday-Friday 8:00 am to 7:00 pm EST
- Saturday 9:00 am to 12:00 pm EST
- 3 Month Project with the opportunity for extensions!
No time off - attendance during training is mandatory. Training will be the first two weeks Monday- Friday
We are looking for a Customer Service Representative to join our growing team. You will be offered a competitive hourly rate of $17.46/ hour. We will also provide you a comprehensive benefits package.
As a Customer Service Representative you will provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns
Responsibilities of the Customer Service Representative :
- Respond effectively to all forms of inbound and outbound contacts
- Process workflow documents, which include income, identity, and other eligibility verification documents
- Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns
Pay: $17.46 per hour
Application Question(s):
- Are you bilingual in English and Spanish?
- Are you located in Virginia?
- Are you able to provide your own device and complete a technical requirement screening process with hiring team?
Experience:
- Customer service: 2 years (Required)
- Healthcare : 1 year (Preferred)
Work Location: Remote
Salary : $17