What are the responsibilities and job description for the Front Desk position at Workout Anytime - Pugh?
The sales position is focused on obtaining new club memberships, maintaining a clean facility, and creating a motivational space to help our members reach their goals. Here at Workout Anytime we are looking for a great team player who is personable, reliable, and goal oriented.
Responsibilities:
Achieve Quota: Consistently meet or exceed sales goals. While this goal will vary month to month, on average a good sales rep will generate 50 new memberships each month. (Competencies: competitiveness, work-ethic, motivation)
Call all Leads Within Two Days and Convert 30% into Appointments: Reps must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities. (cold calling, verbal communications, adaptability, listening, selling, rapport building, persuasiveness)
Conduct Effective Club Tours: Within two weeks, know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential member’s needs. Present the club’s product line as a solution to the customer’s needs appealing to their emotions and preferred buying methodology. (customer needs analysis, analytical skills, solution selling, insight, intelligence, develop connections, ability to learn and apply skills)
Become Product Expert: Proactively learn all aspects of the club’s programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the club’s offerings and develop a series of techniques to present these products as solutions to specific customer needs. (desire and ability to learn/apply, initiative, self-improvement, goal oriented, creativity)
Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness. (team skills, cooperation, understanding, sensitivity)
Responsibilities:
Achieve Quota: Consistently meet or exceed sales goals. While this goal will vary month to month, on average a good sales rep will generate 50 new memberships each month. (Competencies: competitiveness, work-ethic, motivation)
Call all Leads Within Two Days and Convert 30% into Appointments: Reps must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities. (cold calling, verbal communications, adaptability, listening, selling, rapport building, persuasiveness)
Conduct Effective Club Tours: Within two weeks, know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential member’s needs. Present the club’s product line as a solution to the customer’s needs appealing to their emotions and preferred buying methodology. (customer needs analysis, analytical skills, solution selling, insight, intelligence, develop connections, ability to learn and apply skills)
Become Product Expert: Proactively learn all aspects of the club’s programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the club’s offerings and develop a series of techniques to present these products as solutions to specific customer needs. (desire and ability to learn/apply, initiative, self-improvement, goal oriented, creativity)
Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness. (team skills, cooperation, understanding, sensitivity)
Requirements:
- Deep understanding of all Workout Anytime business systems, including ABC DataTrak and ClubOS
- Superior written and verbal communication skills
- A team player, with the ability to work within the organization to achieve company objectives
- Excellent analytical skills
- Knowledge and passion for fitness
- Outstanding organizational skills, with the ability to manage multiple priorities and projects
Qualifications:
- Demonstrated ability to sell and train others to sell.
- Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
- Flexibility in response to unexpected changes in work assignments.
- Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
- Must have knowledge of office administrative procedures.
- Proficiency in computer skills including Word, Excel, Outlook, PowerPoint.
- Be able to work flexible hours including weekends.