What are the responsibilities and job description for the Intuit TurboTax, Customer Support (REMOTE) position at Working Solutions?
Pay Off Those Holiday Bills!
If you’re ready to kick off the new year with extra income, this is your chance. Working Solutions seeks helpful and tech savvy independent contractors for a one-of-a-kind opportunity providing customer support to Intuit TurboTax's customers. If you love working from home but still want to connect with people face-to-face, this role might be perfect for you!
In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. **No prior tax experience required to apply**
Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it's convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We’re here to help every step of the way!
Earnings Potential
- Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional incentives available
- Contractors on this program who meet or exceed key metrics earn on average the equivalent of $15-$18/hour during peak times.
Skills Needed
- Sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Schedule
- This seasonal contract runs through April 15th, 2025 (Tax Day)
- Flexible schedule opportunities - you choose your hours!
- Program is open 7am and 11pm CST, Monday-Sunday
- Weekday and weekend options
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (when on camera)
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
- A webcam
*Full PC requirements
Important Information
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
Job Types: Full-time, Part-time, Contract, Temporary, Seasonal
Pay: $15.00 - $18.00 per hour
Benefits:
- On-the-job training
- Professional development assistance
- Work from home
Work Location: Remote
Salary : $15 - $18