Director, Field Operational Engineering

The Director of Operational Engineering at Signature Aviation is responsible for overseeing, optimizing, and ensuring the efficiency and effectiveness of the organization's FBO operational systems. This role will be responsible for delivering next-generation systems to digitize and enhance the day-to-day experience for our team members and customers across Operations Management Systems (OMS), messaging platforms, reservations, point-of-sale (POS), and payment solutions. Additionally, this role is responsible for defining the long-term vision and technology roadmap for our FBO operational systems. The ideal candidate will bring deep expertise in engineering, platform architecture, DevOps/SRE practices, and experience delivering team-member- and customer-focused products at scale. This role offers an exciting opportunity to shape the future of our FBO Operations engineering and contribute to the success of our organization.

Qualifications:

Minimum Education and/or Experience:

• Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field; Master's degree preferred. 
• Proven experience (10 years) in engineering leadership roles, preferably in large-scale enterprise or engineering environments. 
• Strong background in OMS, POS, Web & Mobile Apps, microservice architecture, and API-first integrations. 
• Experience implementing Agile product operating models and delivering solutions for operations via iterative sprints. 

 Additional knowledge and skills:

• Strong understanding of operational process optimization, project management, and technology-driven solutions.
• Proficiency in Lean, Six Sigma, or other process improvement methodologies.
• Excellent leadership, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Experience managing budgets and vendor relationships.

Responsibilities:

Essential Duties and Responsibilities:

• Strategy Development: Develop and implement strategic initiatives to enhance operational system capabilities aligned with the company's overall objectives and long-term vision. Evaluate emerging technologies and trends to identify opportunities for innovation and improvement.  
• FBO Operations: Manage day-to-day activities of operational systems to ensure seamless functionality and efficiency. Identify and implement improvements to optimize efficiency, reduce costs, and enhance performance. 
• Ops Platform Leadership: Lead the strategy, design, and execution of scalable and secure platforms leveraging modern engineering practices. 
• Engineering Pod Management: Build and manage cross-functional, high-performing engineering pods aligned with business products and capabilities. 
• Agile Delivery: Champion Agile methodologies to ensure rapid, iterative delivery of solutions. Foster a culture of continuous improvement. 
• Architecture Oversight: Guide architectural decisions involving microservices, cloud-native, scalable, and resilient solutions (web and mobile) that digitize FBO workflows and enhance TM (Team Member) experiences on the ground. 
• Technology Integration: Oversee integration with key enterprise systems, including Digital Channels, CRM platforms, pricing engines, payment gateways, and external services. 
• DevOps & SRE: Promote a DevOps culture. Ensure reliability, scalability, and observability of platforms through Site Reliability Engineering (SRE) principles. Develop and implement FBO standards to ensure operational technology utilization efficiency.   
• Stakeholder Collaboration: Partner closely with Product, Design, and Business stakeholders to align engineering outcomes with business value. 
• Risk Management and Compliance: Identify and mitigate risks related to data security, privacy, and regulatory compliance. 
• Ensure compliance with industry regulations and standards by implementing necessary controls and protocols.