What are the responsibilities and job description for the Freelance HR/Customer Call Center Assistant position at WorkGenius Group?
Title: Freelance HR/Customer Call Center Assistant
Industry: Human Resources
Location: Tampa, FL
Duration: 4/8/26 - 7/28/26
Responsibilities
ref_id: 96261d3d-2bbb-4c7d-936b-653e34cf9cf3
Industry: Human Resources
Location: Tampa, FL
Duration: 4/8/26 - 7/28/26
Responsibilities
- Provide administrative support by documenting employee data changes and performance reports.
- Answer inbound calls for HR Contact Center and create cases for various inquiries.
- Maintain high-quality customer service while documenting data accurately.
- Process tuition reimbursement and handle employee verifications.
- Assist with policy questions, compliance, and policy acknowledgments.
- Bachelor's Degree or AA required.
- Customer service experience preferred.
- Experience with SuccessFactors is helpful.
- Prior contact center experience with inbound phone call case management required.
- Strong attention to detail and critical thinking skills are essential.
- HR support
- Customer service
- Call center
- Payroll inquiries
- Case management
- Microsoft Outlook
- Data management
- Attention to detail
- Spanish language skills
- Tuition reimbursement
ref_id: 96261d3d-2bbb-4c7d-936b-653e34cf9cf3
Salary : $23