What are the responsibilities and job description for the Freelance Customer Service Rep position at WorkGenius Group?
Title: Freelance Customer Service Rep
Industry: Customer Service
Location: East Syracuse, NY
Duration: Temp to Perm
Responsibilities
ref_id: 1335cc0f-c294-42c0-bf80-6bb33bc9007b
Industry: Customer Service
Location: East Syracuse, NY
Duration: Temp to Perm
Responsibilities
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise.
- Acts as a positive role model demonstrating continuous performance improvement and business skills.
- Ensures productivity, revenue generation, and quality levels are met.
- Creates win-win resolutions to customer problems.
- High School or equivalent is preferred.
- Ability to produce quality written correspondence with customers.
- Ability to demonstrate basic math skills.
- Customer service orientation.
- Intermediate PC knowledge and proficiency with Microsoft Office.
- Customer Service
- Problem Resolution
- Multi-channel Support
- Communication Skills
- Team Collaboration
- Productivity
- Customer Satisfaction
- Basic Math Skills
- Microsoft Office
- First Contact Resolution
ref_id: 1335cc0f-c294-42c0-bf80-6bb33bc9007b
Salary : $20