Operations Support Specialist

Position Information

The Operations Support Specialist provides operational and administrative support across Workforce Solutions of West Central Texas. Responsibilities include supporting program administration and organizational compliance, conducting provider monitoring visits, coordinating facility operations and office logistics, maintaining operational policies and procedures, and assisting with fraud prevention, risk monitoring, and continuous process improvement.

Candidates should have a minimum of three years of progressively responsible experience in operations, program administration, compliance, contract administration, office administration, workforce development, or a related field. Postsecondary education, technical training, certifications, or additional relevant experience is preferred, and equivalent combinations of education, training, and experience will be considered.

Job Duties

• Review program documents, contracts, policies, procedures, and operational guidance to identify needed updates, improve consistency, and support compliance with organizational and Texas Workforce Commission (TWC) requirements.

• Conduct provider monitoring visits, operational reviews, and other assigned monitoring activities; document observations, communicate findings, monitor corrective actions, and generate reports to support leadership decision-making.

• Assist with fraud prevention, risk monitoring, and investigative activities by reviewing information, organizing documentation, maintaining required training, and identifying operational risks or emerging issues requiring follow-up.

• Maintain, organize, and support the implementation of operational policies, procedures, communications, and reference materials, ensuring staff have access to current and approved guidance that promotes consistent program administration and organizational operations.

• Coordinate facility operations by serving as the primary liaison with staff, subrecipients, vendors, and building management for maintenance requests, office operations, workspace changes, and other facility-related needs.

• Maintain the confidentiality and secure handling of sensitive participant, provider, financial, personnel, and organizational information.

• Maintain a working knowledge of Workforce Solutions programs, organizational operations, technology systems, and applicable regulations, applying that knowledge to support effective operations and identify opportunities for process improvement.

• Perform other duties as assigned.

Skills & Abilities

• Strong business writing and oral communication skills.

• Strong analytical, organizational, and problem-solving abilities.

• Ability to manage multiple priorities while maintaining attention to detail.

• Ability to work independently, exercise sound judgment, and collaborate effectively as part of a team.

• Ability to build and maintain professional working relationships with staff, providers, vendors, building management, and external partners.

• Ability to maintain confidentiality, exercise discretion, and consistently demonstrate professionalism when handling sensitive information.

• Ability to interpret and apply policies, procedures, contracts, and regulatory guidance.

• Proficiency in Microsoft Office applications and the ability to become proficient in Workforce Solutions technology systems.

Employment Information

The West Central Texas Workforce Development Board is a drug-free/smoke-free workplace. The Region XIV Education Service Center serves as the employer of record for Workforce Solutions of West Central Texas Board staff. Employees participate in the Teacher Retirement System (TRS) and receive a competitive benefits package.

Equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.