What are the responsibilities and job description for the Customer Service Advocate position at Workforce Solutions Coastal Bend?
*This is a Work Experience (work-based learning) position available through Workforce Solutions Coastal Bend. All candidates will be considered after program eligibility is determined.
Job Title: Customer Service Advocate
Position: FT, 8am-5pm, Monday-Friday
Location: Corpus Christi
Second Chance Employer: No
Pay Rate $12.00 an hour
Age: 17
Recruiter: O. Luna
DUTIES:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Salary : $12 - $14