What are the responsibilities and job description for the Operations Specialist position at Workforce Solutions Borderplex?

Job Title:	Operations Specialist	Job Family:	Operations
Department/Group:	Operations	Job Code/ Req#:	B17/1570
Location:	El Paso, TX	Travel Required:	Some travel in WSB region (West Texas) and state.
Level/Salary Range:	$ 50,000 - $55,000	Position Type:	Exempt, Full-time
Job Description
Workforce Solutions Borderplex is one of 28 public workforce development boards in Texas serving the six-county Borderplex region. We are a non-profit opportunity incubator, personalizing the career path and connecting the right people to the right positions. With the tools, programs, and services we provide, we know you can do anything you put your heart into. Our organization and its initiatives have been recognized and awarded by the Texas Workforce Commission for our innovative approach to assisting employers and job seekers. WSB serves in the spirit of community support. What we do is so important, but we don’t do it alone. We serve the regional business community. Our mission is to help them grow stronger so they can create better jobs. We also prepare people to fill those jobs and achieve a sustaining and fulfilling career. WSB exhibits a growth mindset. We seek individuals who buy into this mission and lead by example by being good stewards of our financial resources, work efficiently to stretch our resources, and support the organization and its community partners so we can collectively elevate the regional economy. Our values include transparency, innovation, accountability, research-driven, impact-driven, integrity, collaboration, and empathy. Join this high-performing team and support a thriving regional economy! SUMMARY/OBJECTIVE Work involves assisting with planning, developing, and implementing an agency program and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment Role and Responsibilities Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignments. Provides support and collaborates in the planning, development, implementation, analysis, and documentation of an agency program. Serves as a liaison to staff, government agencies, community organizations, or the general public to assist in explaining program specifics and requirements. Monitors and reviews compliance with requirements, laws, regulations, policies, and procedures for assigned programs. Assists with the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports. Assists in providing consultative services and technical assistance for agency programs. Assists with the preparation of administrative reports, studies, and specialized projects. Assists in preparing comprehensive reviews of literature, statutes, rules, and/or policies. Assists with the review of program area operations to identify areas in need of change and assists with the development of plans to improve or address areas of concern. Designs and develops project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the unit. Organizes and coordinates implementation of project plans to ensure compliance with overall strategic goals and unit objectives, as well as maintenance of optimal operating efficiency within the unit. Establishes and implements short- and long-term goals and objectives to ensure that projects are successfully completed in a timely and cost-effective manner and that the product is consistent with initial requirements. Researches and analyzes best methods and practices relative to achievement of specified unit goals and operating objectives; designs and develops alternative systems and procedures, as appropriate to the objectives of the unit. Develops and drafts proposals and/or collaborative agreements for new and/or revised strategic policies, programs, and/or operating procedures, ensuring compliance with state, and federal laws, regulations, policies, and guidelines. Develops prepares and presents program reports; maintains comprehensive program records and statistical information. Consults, interacts, or collaborates with internal/external staff, and/or consultants to facilitate the successful implementation of new or revised policies, programs, and procedures, and to ensure the implementation and administration of program objectives. As appropriate to the position, oversees one or more core operational and/or programmatic activities for the operating unit, as individually specified by unit leadership. Performs miscellaneous job-related duties as assigned. Experience and Education Requirements Experience in a field related to the agency program. Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another. KNOWLEDGE, SKILLS, ABILITIES Knowledge of local, state, and federal laws related to the program area; public administration techniques; training and marketing techniques; and of program management processes and techniques. Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software. Ability to gather, assemble, correlate, and analyze facts; devise solutions to problems; market programs; prepare reports; develop, evaluate, and interpret policies and procedures; and communicate effectively. JOB SPECIFIC COMPETENCIES Attention to Detail: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled. Program Management: Designs, implements and manages multiple or ongoing programs/projects, and directs the related resources, personnel and activities. GENERAL/ORGANIZATIONAL COMPETENCIES Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring University policies and all regulatory requirements Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or the University Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed Collegiality/Collaboration: Being helpful, respectful, approachable, and team-oriented, cooperating with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information, and achieve results. Initiative: Taking ownership of our work, doing what is needed without being asked, following through Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things Continuous Learning & Self Development: Being receptive to feedback, willing to learn, embracing continuous improvement, and proactively investigating new perspectives, approaches, and behaviors. Integrity/Transparency: Upholds social, ethical, and organizational norms and values; firmly adheres to codes of conduct and ethical principles; behaves consistently, and is open, honest, and trustworthy; acts without consideration of personal gain. People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, and holding people accountable. Additional Notes Must possess a valid driver’s license and meet requirements to be included as an authorized driver on the Workforce Solutions Borderplex Commercial Package Policy as stipulated by the insurance carrier. Successful clearance of local and/or state background checks. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs. EEO/ADA Workforce Solutions Borderplex provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Flexible Schedule (with set parameters):

Select a shift start and end time between 7:00 AM and 6:00 PM.
Monday–Thursday: Working hours must be between 7 and 10 hours per day.
Friday: Working hours must be 8 hours or less.
A 1‑hour lunch break is required.
Total net work hours must equal 40 hours per week.

Salary : $50,000 - $55,000

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Operations Specialist

What are the responsibilities and job description for the Operations Specialist position at Workforce Solutions Borderplex?

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Job Description

Workforce Solutions Borderplex is one of 28 public workforce development boards in Texas serving the six-county Borderplex region.

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