What are the responsibilities and job description for the Reservations Quality Specialist position at Workforce Opportunity Services?
Overview
Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.
Utilizing a scientifically based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential talent with leading organizations around the world.
Overall Position Description:
- The Reservations Quality Specialist helps maintain accurate booking and guest records. This role reviews records for accuracy and policy compliance, corrects errors and duplicate entries, and keeps bookings and guest profiles current in reservation and CRM systems. The specialist also tracks recurring issues and reports findings to help guide team training.
Responsibilities
- Review reservations and guest records for accuracy and policy compliance
- Correct data errors and duplicate records
- Track trends and report findings to support team training
- Maintain bookings and guest profiles in reservation and CRM systems
Qualifications
Candidate Profile / Qualifications:
- Authorized to work in the United States
- 3 years in reservations, contact center quality assurance or auditing
- Strong attention to detail and analytical skills
- Clear written and verbal communication
- Microsoft Office and strong typing skills
- High school diploma or equivalent
Additional Information
Duration/Schedule:
- Full-Time
- Flexible schedule that may include evenings, weekends and holidays
Salary:
- $17.00/Hour (Plus Benefits)
Location:
- Tucson, AZ (On Site)
Benefits
- Competitive benefits package (medical, dental, vision, paid time off and more)
About Us
Our vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve. We are in the business of creating dynamic partnerships that transform lives.
Pay Range
USD $17.00 - USD $19.00 /Hr.Salary : $17 - $19