What are the responsibilities and job description for the Infrastructure Support Analyst position at Workforce Connections?
Location: Remote (USA)
Schedule: Monday Friday, 8:30 AM 5:00 PM CST
Start Date: January 26, 2026
Duration: 12-month contract
Extension/Conversion: Yes / Yes
Openings: 1
Position Overview
This role supports enterprise IT infrastructure services focused on managed file transfers (MFT) and job automation/scheduling. The analyst will help configure, maintain, deploy, and troubleshoot file transfer and automation workflows while supporting internal business teams across the organization.
This is a fully remote role that requires strong self-management skills and the ability to work through a high-volume service request queue.
Key Responsibilities
Candidates must be legally authorized to work in the US without sponsorship.
CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Schedule: Monday Friday, 8:30 AM 5:00 PM CST
Start Date: January 26, 2026
Duration: 12-month contract
Extension/Conversion: Yes / Yes
Openings: 1
Position Overview
This role supports enterprise IT infrastructure services focused on managed file transfers (MFT) and job automation/scheduling. The analyst will help configure, maintain, deploy, and troubleshoot file transfer and automation workflows while supporting internal business teams across the organization.
This is a fully remote role that requires strong self-management skills and the ability to work through a high-volume service request queue.
Key Responsibilities
- Manage and prioritize ServiceNow ticket queues related to MFT job design and deployment
- Configure, maintain, and support job automation workflows in a Control-M environment
- Partner with business teams to perform end-to-end testing of automated workflows
- Administer external partner accounts within MFT platforms
- Troubleshoot and resolve Level 2 and Level 3 incidents related to file transfer services
- Ensure service delivery meets established SLAs
- Support secure data transfer processes across enterprise systems
- Bachelor s degree in a quantitative, technical, or business-related field
- 0 2 years of relevant IT or infrastructure support experience
- Strong problem-solving and analytical skills
- Ability to identify issues, gather data, and recommend solutions
- Comfortable working independently in a remote environment
- Experience in healthcare IT environments
- Familiarity with regulatory and security-driven systems
- Related IT certifications
- Control-M (job scheduling / automation)
- Globalscape or similar MFT tools
- Encryption and secure file transfer concepts
- Intermediate to advanced Microsoft Excel skills (macros a plus)
- Part of an Enterprise Scheduling / IT Production Control team
- Supports file transfers and automation across multiple business lines
- Fast-paced, ticket-driven environment with enterprise-wide visibility
- 1 2 virtual interviews via Microsoft Teams
- Manager review typically within 1 2 days of shortlisting
Candidates must be legally authorized to work in the US without sponsorship.
CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.