Branch Member Service Representative I

Job Title: Branch Member Service Representative I

Department: Fitchburg Branch

Department Location: Fitchburg, MA

Reports to: Branch Manager

Career Stream: Individual Contributor

Classification: On-site

Pay Grade: 6NE

Pay Grade Range: $20.06 - $27.35

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Work Schedule & Location

This is a full‑time position (40 hours per week) based at our Fitchburg Branch. Schedules are coordinated collaboratively with the branch team to ensure smooth operations and consistent member service. Flexibility is important, as schedules may vary and occasional travel to nearby branches may be needed.

Fitchburg Branch Hours

• Monday – Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 12:00 PM
  
  

Branch team members typically arrive 15–30 minutes before opening and remain 15–30 minutes after closing to support daily preparation and end‑of‑day activities. Saturday availability is part of the role, with coverage shared across the team.

Position Summary

Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative I, you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals.

Key Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Lobby lead to ensure a positive member experience.
  
  

Qualifications

• High School diploma or equivalent required.
• Minimum of one year of cash handling experience.
  
  

About Workers Credit Union : Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15 days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11 paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs
  
  

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.