What are the responsibilities and job description for the Sr. ServiceNow Application Engineer position at Workday and Careers?
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations.You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.
About the Role
We are seeking a Senior ServiceNow Developer with 8 years of experience in Information technology. That includes 6 years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development. This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.
About You
Responsibilities:
- Design and Develop: Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
- Platform Enhancements: Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
- Integration: Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
- Governance & Standards: Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
- Incident & Change Management: Troubleshoot and resolve complex incidents and support change management through the SDLC process.
- Exposure to AI: Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU. Also to keep up with new ServiceNow releases and features.
- Mentoring & Collaboration: Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
- Documentation: Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
- Platform Upgrades: Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
- Communication and stakeholder Management: Confident in leading demos, workshops, and requirement walkthroughs.
- Problem-Solving & Critical Thinking: Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.
- Time and Priority Management: Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.
About You:
Required Qualifications:
- 8 years of experience in Information Technology, ideally within a large technology company.
- 6 years of deep experience as a ServiceNow developer with exposure to various modules(ITSM, ITOM, ITAM), integrations, scripting and configuration management.
- Bachelor's degree in a computer related field or equivalent work experience.
- Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.
Other Qualifications:
- Global delivery experience in leading distributed teams across international locations.
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer (CAD) is highly desired.
- Cloud & Security Knowledge: Azure, AWS, basics, SSO/SAML, OAuth, certificate management.
- Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.
- Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.
- Bachelor's degree in a computer related field or equivalent work experience.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please
Primary Location: USA.CA.Pleasantonclick here
.Primary Location Base Pay Range: $149,300 USD - $224,000 USD
Additional US Location(s) Base Pay Range: $126,100 USD - $224,000 USD
Additional Considerations:
If performed in Colorado, the pay range for this job is $132,700 - $199,100 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
01/12/2026
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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Salary : $126,100 - $224,000