What are the responsibilities and job description for the Regional Manager (Sales-Leasing-Property Management, Bilingual Required) position at WorkBay?
Houston Regional Manager- Bilingual (English and Spanish) Base Bonus
The Regional Manager will drive WorkBay success in their home market by: Leasing WorkBay properties to outstanding business tenants, assuring positive owner-tenant relationships, driving industry-leading tenant retention rates, and assisting with the management of WorkBay properties and assets.
Business Development
-Manage tenant showings and post-showing leads
-Conduct in-person showings of properties with prospective tenants
-Use WorkBay CRM program to track tenant leads and maintain a robust lead pipeline
-Development tenant leads through cold calling and competitor site visits
Lease Management
-Bring leads to a successful close by signing tenants to WorkBay-approved leases
-Understand & assist with Appfolio app, CRM, & lease-up processes & explain the lease to incoming tenants
-Facilitate the move-in and move-out of tenants (keys, etc.)
-Assist with lease renewals and customer retention
-Conduct move-out security deposit reviews of departing tenants
-Assist with evictions as needed
Tenant Support and Retention
-Maintain positive relationships with existing and prospective tenants.
-Assist tenants with onboarding (insurance, licensing, deposit, payments, pictures, etc.)
-Make daily visits to tenants - building and confirming tenant satisfaction and loyalty
-Assist with additional key, signage, and other tenant requests
-Assist with tenants' day-to-day issues
Property Management
-Conduct site visits and inspections
-Help manage properties by reporting tenant and property maintenance requests
-Learn to operate our property management software (Appfolio)
-Facilitate successful tenant support from the home office
WorkBay Business and Brand Development
-Be the WorkBay eyes and ears in your respective market
-Assist with future property acquisitions via on-site visits, inquiries, and cold calls
-Assist with any other responsibilities at WorkBay's discretion
-Strive to exceed WorkBay and tenant expectations in all areas
Qualifications
-Strong interpersonal skills
-Prefer 2 or more years of strong performance in business-to-business sales (B2B sales), account management, business development, or outside sales
-Real estate or property management experience is helpful but not required
-Bilingual: Spanish and English speaking
-Proven time management skills
-Excellent phone etiquette and demonstrated customer service skills
-Proactive approach to problem solving with the ability to influence positive outcomes
-Strong attention to detail; self-directed; and the ability to multitask
-Experience with Hubspot or comparable CRM tools (Salesforce) to manage pipelines