What are the responsibilities and job description for the Customer Success Program Manager position at Workato?
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an "enterprise startup to bet your career on"
Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited to Agentic AI deployments, product adoption initiatives, and global maturity. You will also be responsible to:
Product Execution and Delivery:
- Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
- Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
- Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.
Data, Metrics and Decision-Making:
- Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
- Use data as the primary input for prioritization and iteration decisions, not an afterthought.
- Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.
Audience Empathy and Cross-Functional Leadership:
- Build alignment drive decisions across teams without relying on positional authority.
- Navigate competing priorities with independent judgement that builds organizational trust over time.
- Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
- Right-size delivery based on the needs of different personas and stakeholder groups.
Communication and Resourcefulness:
- Communicate proactively and clearly with stakeholders at every level of the organization.
- Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.
- 3-6 years of experience in program management, project management, operations, or a related-field.
- A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.
- Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
- A bias toward action, high attention to detail and comfort operating in ambiguity.
- String discernment while using Agentic/AI tools.
- Experience in high growth SaaS or tech environment.
- Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).
- Exposure to operations, strategy, or business-process work in addition to core program management.
(REQ ID:2924 )