What are the responsibilities and job description for the Operations Manager position at Workada?
About Workada
Workada helps improve AI systems by supporting the review, organization, categorization, evaluation, and quality-checking of digital content. Our work helps advanced technology systems better understand information and perform real-world tasks.
About the Role
We’re hiring an Operations Manager to support and improve key back-office functions across the company. This person will help keep the business running smoothly behind the scenes by working across internal operations, documentation, compliance workflows, vendor coordination, contractor-related processes, and day-to-day execution.
This is a hands-on role for someone who is organized, detail-oriented, and able to do well in a fast-paced environment where priorities can change quickly.
Responsibilities
- Support and manage parts of the company’s back-office operations, including internal admin, documentation, compliance workflows, contractor-related processes, and operational support
- Help execute recurring operational workflows accurately and on time
- Maintain clear records, checklists, trackers, and internal documentation
- Coordinate with vendors, platforms, service providers, contractors, and internal stakeholders
- Track operational issues, follow up on open items, and help resolve bottlenecks
- Improve existing workflows through better organization, templates, documentation, and lightweight process improvements
- Help ensure operational tasks are completed consistently and with strong attention to detail
- Support leadership on ambiguous operational projects and help turn them into clear next steps
Requirements
- 5 years of experience in operations, business operations, compliance operations, administrative operations, or a similar role
- Strong attention to detail and ability to manage many moving pieces at once
- Comfortable working in a fast-paced environment with changing priorities
- Experience supporting operational workflows from start to finish
- Comfortable working with spreadsheets, internal tools, workflow platforms, and documentation systems
- Strong written communication skills
- Able to work independently and follow through reliably
- Good judgment around sensitive information, compliance, contractor data, and internal processes
- Willing to work fully in-office in San Francisco
- Willing to handle both structured recurring tasks and ambiguous one-off projects
What Success Looks Like
Within the first few months, you will have:
- Taken responsibility for important recurring back-office tasks
- Reduced manual work, errors, and follow-up gaps
- Become a reliable person the team can count on to keep operational work moving
Ideal Candidate
- You are organized, practical, and comfortable jumping into messy operational problems. You notice details, follow up without being reminded, and can keep multiple workflows moving at the same time. You do not need everything to be perfectly defined before taking action, but you care deeply about accuracy, responsiveness, and reliability.