Productivity Trainer

Key Responsibilities:

Primary Training and Consultation Topics

• The person in this role should have expertise in the following areas:
• Teams: Core Teams collaboration, chat and channels, meeting best practices, conference room technology, meeting notes/recaps, practical meeting facilitation, breakout rooms, hybrid meetings.
• SharePoint: Modern site design, site creation from scratch, web parts, design tips, document libraries, permissions and site management/maintenance, file collaboration, videos in SharePoint, and practical site-owner guidance.
• OneDrive & cloud files: Personal cloud workspace, file storage, sharing, desktop sync and shortcuts, co-authoring, organizing files across Teams, SharePoint, and OneDrive.
• M365 productivity workflows: Searching across the M365 cloud, organization/sharing/collaborating patterns across the Microsoft ecosystem, file lifecycle best practices, and external sharing/collaboration.
• Planner, Loop, Outlook, Bookings, Windows 11: Task and project planning, collaborative ideation, calendar/meeting productivity, appointment scheduling, and relevant Windows 11 productivity features.
• Copilot awareness as a complement: General Copilot learning and responsible tool-choice guidance as it connects to the Microsoft 365 ecosystem.
• Required Skills and Experience

Education/background

• Bachelor’s degree or equivalent experience in information systems, business, technology enablement, or a related field.
• 5 years of experience training, supporting, consulting, or enabling end users on Microsoft 365 collaboration and productivity tools in a corporate environment.
• Microsoft 365 expertise
• Deep practical knowledge of Teams, SharePoint Online, OneDrive, and file collaboration across the Microsoft 365 ecosystem.
• Deep experience working in the M365 ecosystem, with comfort explaining and coaching about the following collaboration and productivity apps: Planner, Loop, Outlook, Bookings, and others as needed.
• Working knowledge of Copilot Chat (Basic) and M365 Copilot (Premium), especially where they intersect with meetings, files, and productivity workflows.
• Training, consulting, and communication
• Strong facilitation and public speaking skills, including live demos, Q&A, and practical examples for non-technical audiences in virtual, hybrid, and in-person settings.
• Ability to design clear learning materials, quick reference guides, class decks, short demos, and other reusable resources.
• Consultative mindset, with the ability to listen, diagnose user needs, recommend practical next steps, and coach individuals and teams to adopt new ways of working.
• Strong written communication, stakeholder management, organization, follow-through, and comfort managing multiple concurrent requests.

Preferred Skills and Experience

• Instructional design, eLearning, video creation, or content development experience.
• Formal change management, adoption, or Prosci/ADKAR experience.
• Experience supporting champions, communities of practice, Viva Engage communities, and/or other peer learning programs.
• Experience in a large enterprise environment with multiple affiliates, business units, and stakeholder groups.
• Microsoft certifications or equivalent practical experience in Microsoft 365, Teams, SharePoint, OneDrive, or modern workplace adoption.
• Vendor, partner, or product team coordination experience, especially around enablement content, roadmap awareness, training vendors, or Microsoft programs.
• Success Measures
• Learners and stakeholders report increased confidence using Teams, SharePoint, OneDrive, and modern ways of working across M365 collaboration and productivity tools.
• Business teams are better equipped to own and maintain SharePoint sites and collaboration spaces.
• Digital Dojo has reusable content, job aids, and consultation patterns that scale beyond one-off support.
• Adoption support is connected to change management, communications, community learning, and measurable feedback.