What are the responsibilities and job description for the Residential Service Manager position at Work With Your Handz?
Service Manager – Residential Electrical Division
Work with Your Handz has partnered with a leading electrical company in Lansdale, PA in search of an experienced Service Manager to lead their residential electrical service department.
Pay: $80,000–$95,000/year, plus performance-based bonus opportunities
This role is built for a hands-on leader who loves developing technicians and growing a team. You'll coach apprentices and electricians toward their full potential, run training that keeps the team sharp on code compliance and best practices, and drive day-to-day performance across all residential service work — installations, maintenance, inspections, and repairs.
What You'll Do
Grow & Train the Team
- Conduct monthly ride-alongs, technician evaluations, and one-on-one coaching
- Lead weekly training on service call procedures, technical skills, manufacturer guidelines, and code compliance
- Assess skill levels of apprentices, installers, and electricians; build development plans to close gaps
- Oversee onboarding and growth path for apprentices, installers, and SFP technicians
- Participate in interviewing, hiring, and performance reviews
- Build a team culture technicians want to stay and grow in
Run Daily Operations
- Manage daily dispatching to maximize efficiency and manpower utilization
- Communicate with the Dispatcher on job progress, scheduling, and field issues
- Provide electricians with pricing guidance, procedural direction, and technical support
- Conduct monthly truck inspections for safety and compliance
Oversee Warehouse & Materials
- Keep the warehouse clean and organized
- Oversee purchasing of materials and supplies
- Process material returns and ensure credits are received
Deliver on Customer Satisfaction
- Ensure complete customer satisfaction on every job
- Handle complaints professionally and resolve them effectively
- Manage callbacks and warranty work promptly
- Maintain consistent quality control across all residential electrical work
What Success Looks Like
- Customer satisfaction ratings of 9.1
- 61%–65% minimum gross margin
- Meeting or exceeding monthly revenue goals
- A growing, well-trained technician team
Compensation
- Base salary: $80,000–$95,000/year
- Bonus opportunities tied to gross margin, revenue goals, and customer satisfaction performance
What You Bring
- Strong professional image and positive attitude
- Willingness to travel periodically
- Extensive electrical knowledge; residential electrical experience strongly preferred
- Experience in a home services company is a plus
- Full commitment to this role — no personal or "side-work" permitted
The compensation for this position is expected to range between $80,000 - $95,000 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Salary : $80,000 - $95,000